RemoteLeaf Logo
Log in Sign up

Customer Experience Associate - Contract (London, UK)

4 weeks ago
United Kingdom
Contract
Junior
Customer Success
Customer and Technical Support
CRM Salesforce
Apply Now
Faire

Faire

Faire is an online wholesale marketplace connecting independent retailers with unique merchandise from around the world. With flexible payment terms, free returns, and personalized recommendations, Faire empowers small businesses to compete with larger...

Textiles, Apparel & Luxury Goods
1K-5K
Founded 2017
$1500M raised
View All Jobs 7

Description

  • Provide high-quality real-time customer support via phone, email, and chat.
  • Manage customer interactions in CRM tools such as Zendesk, Kustomer, or Salesforce.
  • Log and track customer communications accurately in support systems.
  • Work with the team to meet performance metrics for response time, customer satisfaction, and issue resolution.
  • Participate in training and development sessions to stay current on Faire’s products and policies.
  • Contribute to a collaborative team environment through knowledge sharing and peer support.
  • Support customers professionally and empathetically through complex interactions.
  • Adjust working hours occasionally to collaborate across different time zones.

Requirements

  • Experience in customer service, preferably in a phone-based support role.
  • Excellent verbal communication skills and the ability to handle complex interactions professionally.
  • Proficiency with CRM and other customer support tools.
  • Strong problem-solving skills and the ability to think quickly and provide effective solutions.
  • Ability to work independently in a remote environment with strong self-management skills.
  • Flexibility to occasionally adjust hours for collaboration across different time zones.
  • Must have a quiet, enclosed home office space with a door for phone support.
  • Confirmed Wi-Fi speed of 10 Mbps is required.
  • Ethernet connection is preferred to improve network reliability.
  • Technical proficiency and familiarity with customer support tools, including adherence to data privacy and security protocols.
  • Adaptable, agile, and comfortable working in a dynamic team environment.
  • Alignment with Faire’s core values and a genuine passion for supporting the community.

Benefits

  • Starting pay of £33,000 per year for UK London.
  • Eligible for benefits.
  • Competitive pay and equity.
  • Comprehensive benefits designed to support life inside and outside of work.
  • Flexible hybrid schedule with 3 office days per week for hybrid employees.
  • Ability to work remotely up to 4 weeks per year for hybrid in-office roles.
  • Access to the latest enterprise AI tools and other resources to help employees work smarter.
  • Inclusive workplace with equal access to opportunities, growth, and success.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Exa

Customer Success Engineer, Robotics Software and Automation

Exa 1-10 Internet Software & Services

Intrinsic, an AI robotics group at Google, is hiring a Customer Success Engineer to help deliver complex industrial robotic automation systems for customers across North America.

United States Full-time Senior Customer Success
$132k-$180k
Angular C++ gRPC Kubernetes Python
5 hours, 55 minutes ago
Strongpoint Partners

Retirement Plan Onboarding Administrator, (HSR)

Strongpoint Partners 11-50 Insurance

HowardSimon Retirement, an operating partner of Strongpoint Partners, is hiring a fully remote Retirement Plan Onboarding Administrator to manage new client transitions and the first year of retirement plan administration.

United States Full-time Senior Customer Success Implementation Engineer
$75k-$90k
6 hours, 25 minutes ago
D2L

Customer Success Specialist, Higher Education

D2L 1K-5K Diversified Consumer Services

D2L is hiring a Customer Success Specialist to drive scalable customer adoption and engagement across a broad book of business for its education technology platform.

Canada Full-time Junior Customer Success
$50k-$58k
Salesforce
6 hours, 40 minutes ago
Total Life

Bilingual Care Coordintor (English/Spanish)

Total Life 11-50 Health Care Providers & Services

Total Life is hiring a full-time Care Coordinator to support members through onboarding, scheduling, resource navigation, and ongoing care coordination across a seven-day support model.

Colombia Full-time Mid Level Customer Success
CRM Salesforce
6 hours, 40 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers