ServiceNow Project Manager

4 weeks ago
Full-time
Mid Level
Project and Program Management
TTEC Digital

TTEC Digital

TTEC Digital is a global leader in customer service solutions, offering contact center software, customer service technology, and tailored solutions for businesses. With a focus on combining humanity and technology, TTEC Digital pioneers exceptional cu...

Professional Services
1K-5K
Founded 1982

Description

  • Lead day-to-day delivery of ServiceNow implementation and consulting projects.
  • Develop and manage project plans, timelines, milestones, dependencies, and deliverables.
  • Coordinate Agile, Waterfall, and Hybrid Agile project teams using the NowCreate methodology.
  • Monitor budgets, resource plans, forecasts, burn rates, and project progress.
  • Manage risks, issues, assumptions, dependencies, scope changes, and mitigation plans.
  • Provide clients and internal stakeholders with status reports, updates, and recommendations.
  • Facilitate project meetings, planning sessions, and governance activities.
  • Coordinate consultants, developers, architects, business analysts, QA teams, and client stakeholders.
  • Support testing, deployment, go-live, post-implementation transition, and project handoff activities.
  • Drive issue resolution, maintain delivery quality, and complete project closure activities.

Requirements

  • 3–6 years of project management, technology delivery, or professional services experience.
  • Experience managing ServiceNow or comparable enterprise platform implementations.
  • Hands-on experience with ServiceNow modules such as ITSM, ITOM, SCM, FSM, HR Service Delivery, or GRC preferred.
  • Experience with Agile and Hybrid Agile methodologies; familiarity with NowCreate preferred.
  • Experience managing schedules, resources, budgets, labor hours, forecasts, burn rates, and estimates to complete.
  • Understanding of scope management, change control, Statements of Work, assumptions, deliverables, and contractual commitments.
  • Proficiency with Microsoft Project, Excel, Word, and ServiceNow SPM/PPM (ITBM).
  • Strong English communication, organizational, problem-solving, negotiation, and conflict-resolution skills.
  • Bachelor’s degree or equivalent practical experience.
  • Relevant certifications such as ServiceNow CSA, ITIL Foundation, PMP/CAPM, CSM, PMI-ACP, or SAFe are valued; willingness to work North American business hours is required.

Benefits

  • Remote role for candidates based in the Philippines.
  • Opportunity to work with global clients and distributed delivery teams.
  • Professional development and support for relevant ServiceNow, Agile, ITIL, and project management certifications.
  • Employment with a Great Place To Work 2024–2025 certified organization.
  • Inclusive equal-opportunity workplace committed to diversity and belonging.

Interested in this position?

Apply directly on the company website

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