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Senior Consultant, Zoom Contact Center

1 month ago
Colombia
Full-time
Senior
Consultant
Operations
Agile C++ Java JavaScript Microsoft Dynamics 365 Python REST API Salesforce WebRTC
Apply Now
TTEC Digital

TTEC Digital

TTEC Digital is a global leader in customer service solutions, offering contact center software, customer service technology, and tailored solutions for businesses. With a focus on combining humanity and technology, TTEC Digital pioneers exceptional cu...

Professional Services
1K-5K
Founded 1982
View All Jobs 4

Description

  • Lead end-to-end development, testing, and delivery of the Zoom Contact Center software platform.
  • Configure and deploy Zoom Contact Center, Workforce Management (WFM), Quality Management (QM), and AI solutions in customer environments.
  • Design and develop product features, perform unit testing and code reviews, and resolve defects during QA cycles.
  • Support and troubleshoot production environments, including resolving operational incidents.
  • Implement high-complexity projects with multiple dependencies, proactively manage risk, and ensure solution quality through structured testing and validation.
  • Collaborate with system analysts, project managers, and cross-functional project team members to enhance and improve software (including JavaScript components).
  • Mentor and assist software engineers and guide technical teams.
  • Develop solution pitches, demos, and present technical solutions to customers and executive stakeholders; attend meetings and required training.
  • Code and test projects using established development processes (agile or waterfall) and deliver high-quality software on time.

Requirements

  • Bachelor’s degree in computer science, IT, or engineering preferred.
  • 3+ years of experience with Zoom Contact Center and unified communications (UC) environments.
  • Experience with enterprise-level CCaaS architecture for complex business needs.
  • 2+ years of software development experience including design, coding, and testing of real-time systems (JavaScript, Python, Java, C++).
  • Knowledge of SIP protocol, RESTful APIs, WebRTC, and modern SSO/identity management technologies.
  • Experience configuring SBCs, SIP trunks, voice gateways, and cloud telephony integrations.
  • Experience with CRM integrations (Salesforce, Microsoft Dynamics, ServiceNow, or Zendesk).
  • Existing knowledge and/or industry certifications for Zoom Contact Center and process automation technologies.
  • Experience with Conversational AI platforms and network infrastructure (preferred).
  • Excellent customer-facing presentation skills with experience presenting to executive-level stakeholders; team player with a desire to work in a fast-paced environment and ability to work US daytime hours.

Benefits

  • Fully remote role (#LI-REMOTE).
  • Company emphasis on employee support and a culture where employees can thrive.
  • Opportunity to lead CX transformation projects and work with modern contact-center and automation technologies.
  • Access to meetings and training as required for role development and delivery.

Interested in this position?

Apply directly on the company website

Apply Now

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