Sales Executive - UK - CCAAS Solutions

1 month ago
Full-time
Lead
Sales and Business Development
TTEC Digital

TTEC Digital

TTEC Digital is a global leader in customer service solutions, offering contact center software, customer service technology, and tailored solutions for businesses. With a focus on combining humanity and technology, TTEC Digital pioneers exceptional cu...

Professional Services
1K-5K
Founded 1982

Description

  • Generate new business revenue across CCaaS, AI, customer experience, and digital transformation solutions.
  • Develop and execute strategic account plans to penetrate target accounts.
  • Create pipeline through outbound prospecting, partner relationships, networking, referrals, and industry engagement.
  • Build relationships with executive stakeholders, including CIOs, COOs, CX leaders, contact center leaders, and operations executives.
  • Lead complex sales cycles from discovery through negotiation and close.
  • Collaborate with solution architecture, consulting, delivery, and partner teams on tailored customer solutions.
  • Position multi-vendor CCaaS and CX solutions against customer business objectives.
  • Manage opportunities, forecasting, and pipeline activity in CRM systems.
  • Respond to RFPs, develop business cases, and present recommendations to executive audiences.
  • Achieve or exceed annual revenue and quota targets while maintaining trusted customer and partner relationships.

Requirements

  • 10+ years of mid-market to enterprise consultative solution-selling experience.
  • 4+ years of sales experience in CCaaS, contact center, CX, SaaS, or customer service technology.
  • Proven success generating net-new opportunities and closing complex enterprise deals.
  • Demonstrated history of achieving or exceeding sales quotas.
  • Experience managing multi-stakeholder enterprise sales processes.
  • Understanding of customer experience operations, contact center modernization, cloud migration, AI, or automation.
  • Ability to engage executive decision-makers and influence business outcomes.
  • Experience coordinating cross-functional teams throughout the sales process.
  • Strong presentation, negotiation, communication, and relationship-building skills.
  • Preferred experience selling solutions within ecosystems such as NICE CXone, Genesys Cloud, Zoom Contact Center, Five9, Cisco, Microsoft, Google, or Cognigy, including six-figure to multi-million-dollar engagements.

Benefits

  • Competitive base salary and commission package.
  • Comprehensive health benefits.
  • Retirement savings programs.
  • Paid time off.
  • Career growth opportunities within a global customer experience company.

Interested in this position?

Apply directly on the company website

Apply Now

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