TTEC Digital

TTEC Digital

TTEC Digital is a global leader in customer service solutions, offering contact center software, customer service technology, and tailored solutions for businesses. With a focus on combining humanity and technology, TTEC Digital pioneers exceptional cu...

Professional Services
1K-5K
Founded 1982

Description

  • Lead business and technical requirements sessions and translate them into scalable, secure Five9/CCaaS architectures.
  • Own end-to-end solution delivery, including design, configuration, testing, deployment, rollout, and customer satisfaction.
  • Serve as the primary technical authority across multiple concurrent initiatives with minimal oversight.
  • Provide technical leadership, code reviews, solution governance, and quality assurance throughout the delivery lifecycle.
  • Guide customers on best practices for configuration, performance, scalability, security, and reliability.
  • Design, configure, and deploy Five9 capabilities including VCC, outbound campaigns, IVR/Studio IVA, WFA, AI tools, dashboards, reports, and Supervisor Desktop.
  • Architect and implement integrations with CRM/ITSM and other third-party systems using REST/SOAP APIs, webhooks, event handling, and scripting.
  • Implement identity and authentication solutions using SSO, SAML, and OAuth.
  • Troubleshoot complex issues across browser applications, network, cloud, and telecom layers.
  • Lead and mentor engineers, consultants, and delivery team members, and partner with project managers on scope, estimates, risks, and timelines.

Requirements

  • Bachelor’s degree in computer science, IT, engineering, or a related field preferred.
  • 8+ years of experience in Contact Center/CCaaS Professional Services.
  • 5+ years of hands-on architecture experience with the Five9 Intelligent CX Platform.
  • 5+ years of development experience with HTML, JavaScript, CSS, DOM manipulation, iframes, cookies, REST/SOAP web services, AJAX, XML/JSON, webhooks, jQuery, Bootstrap, and AngularJS.
  • Server-side experience in Node.js, PHP, Java, or .NET.
  • 3+ years of experience integrating CRM/ITSM platforms such as Salesforce, Dynamics, ServiceNow, Zendesk, NetSuite, or Velocify.
  • Advanced understanding of CCaaS architecture patterns, scalability considerations, and enterprise-grade integration design.
  • Exceptional troubleshooting skills across application, platform, network, and telecom layers.
  • Excellent communication, documentation, and client-facing presentation abilities.
  • Experience with SSO, SAML, and OAuth authentication solutions is required.
  • Experience with Five9 features such as VCC, IVR/IVA, WFA, QM/WEM, AI Insights, WFM forecasting/scheduling, and agent-facing AI tools is preferred.

Benefits

  • $125,000 - $140,000 annual salary.
  • Annual incentive program.
  • Medical, dental, and vision coverage.
  • Tax-advantaged healthcare accounts plus life and disability insurance.
  • Paid time off, paid holidays, wellness time off, and parental leave.
  • Tuition reimbursement and access to thousands of free online courses.
  • Career development and advancement opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Architect I

Filevine 251-1K Specialized Consumer Services

Filevine is hiring a Lead Architect in its Engineering team to shape and modernize mission-critical production systems for a legal AI platform used to unify and scale legal operations.

AWS System Design
4 hours, 9 minutes ago

IAM Architect - SailPoint IIQ

IDMWORKS 51-250 Professional Services

IDMWORKS is seeking a remote IAM Architect to design, implement, and support SailPoint IIQ-based identity and access management solutions for enterprise clients.

C# Java
4 hours, 24 minutes ago

Mendix Solution Architect

Lingaro 5K-10K IT Services

Mendix is hiring a Solution Architect in Poland for its CC Software Development frontend team to support remote full-time work.

4 hours, 24 minutes ago

SAP Finance Functional Architect (Remote, Full-Time) [HRPP]

Smart Working Internet Software & Services

Smart Working is hiring a remote SAP Finance Functional Architect in India to define and govern enterprise SAP S/4HANA Finance architecture and support global finance transformation programs.

4 hours, 24 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers