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Director, AI Transformation

7 hours, 29 minutes ago
United States
Full-time
Executive
Product Manager
Artificial Intelligence and Machine Learning
Generative AI
Apply Now
TTEC Digital

TTEC Digital

TTEC Digital is a global leader in customer service solutions, offering contact center software, customer service technology, and tailored solutions for businesses. With a focus on combining humanity and technology, TTEC Digital pioneers exceptional cu...

Professional Services
1001-5000
Founded 1982
View All Jobs 4

Description

  • Own LaunchAI operations, including workflow prioritization, transformation patterns, capacity planning, and results.
  • Maintain and sequence a single AI development backlog based on measurable business impact.
  • Translate executive priorities into an executable AI program with named workflows, targets, and staged capacity.
  • Lead workflow transformations from baseline measurement through intervention and quantified outcomes.
  • Guide development, piloting, release, governance, and scaling of enterprise AI agents.
  • Evaluate AI development, productivity, and agent platforms against capability, cost, security, and business-fit criteria.
  • Set approved AI tooling standards, manage tool consumption costs, and coordinate vendor relationships.
  • Measure workflow effort, cycle time, and rework, and report AI performance results to leadership.
  • Lead LaunchAI developers, define team roles, remove delivery barriers, and support hiring and team growth.
  • Drive AI adoption through delivery methods, templates, onboarding, training, communications, and champion programs.
  • Partner with enterprise IT to ensure security, access, environments, repositories, and responsible AI standards are incorporated from the start.
  • Replicate proven AI transformation practices across portfolios and incorporate delivery efficiencies into commercial models.

Requirements

  • Experience leading enterprise AI initiatives from strategy through deployment, adoption, and measurable business outcomes.
  • Experience building, deploying, or leading AI agent and generative AI initiatives in an enterprise environment.
  • Product management experience prioritizing initiatives and managing solutions from concept and pilot through production and scale.
  • Ability to translate complex business problems and workflows into actionable AI and technology solutions.
  • Strong AI and technology fluency to partner effectively with developers, architects, IT, security, and engineering teams without hands-on coding expertise.
  • Experience driving organizational change through adoption strategies, KPIs, enablement programs, training, and communications.
  • Experience measuring AI outcomes such as productivity gains, cycle-time improvements, cost efficiencies, adoption, or margin impact.
  • Exceptional executive communication and presentation skills for senior business and technology leaders.
  • Proven ability to lead cross-functional and technical teams, establish priorities, remove barriers, and drive accountability.
  • Ability to operate proactively and independently in ambiguous environments with limited oversight.

Benefits

  • Annual incentive program eligibility.
  • Medical, dental, and vision coverage.
  • Tax-advantaged health care accounts.
  • Financial and income protection benefits.
  • Paid time off and wellness time off.
  • Remote work eligibility.

Interested in this position?

Apply directly on the company website

Apply Now

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