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Client Success Manager

1 week, 2 days ago
Philippines
Full-time
Junior
Customer Success Manager
Customer and Technical Support
CRM Power BI
Apply Now
TTEC Digital

TTEC Digital

TTEC Digital is a global leader in customer service solutions, offering contact center software, customer service technology, and tailored solutions for businesses. With a focus on combining humanity and technology, TTEC Digital pioneers exceptional cu...

Professional Services
1K-5K
Founded 1982
View All Jobs 50

Description

  • Manage a portfolio of low-touch and tech-touch clients through automated and proactive engagement.
  • Maintain consistent client communication through scalable outreach such as email campaigns, webinars, and automated check-ins.
  • Monitor client health metrics and take preemptive action to improve retention and adoption.
  • Own resolution of client-reported issues from identification through closure.
  • Coordinate escalations with internal teams and ensure SLA commitments are met.
  • Identify and pursue cross-sell and up-sell opportunities across AI, consulting, analytics, and additional modules or usage tiers.
  • Track usage metrics, health scores, renewal probability, and feature adoption using dashboards.
  • Trigger automated outreach based on usage thresholds and guide customers toward high-value features.
  • Host regional or multilingual webinars and create or curate knowledge base content for customer education.
  • Maintain accurate client records, engagement histories, and health data while contributing to process improvements.

Requirements

  • 2–4 years of experience in Client Success, Account Management, or a related role.
  • Experience in SaaS, technology, or consulting environments preferred.
  • Strong problem-solving, communication, and organization skills.
  • Ability to manage multiple client accounts simultaneously at scale.
  • Familiarity with CRM systems, analytics dashboards, and tech-touch engagement platforms.
  • Experience handling issue resolution and escalation management across multiple stakeholders.
  • Understanding of contact center operations, CRM platforms, AI solutions, or analytics is a plus.
  • Fluency in English.
  • Willingness and ability to work US hours (night shift / US business time alignment).

Benefits

  • Opportunity to work with an innovative, AI-focused organization.
  • Collaborative, high-performance team culture with growth opportunities.
  • Exposure to cutting-edge technology and leading global clients.
  • Work for a company recognized with Great Place To Work 2024-2025 certification.
  • Remote-friendly role with US-hours alignment from the Philippines.

Interested in this position?

Apply directly on the company website

Apply Now

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