RemoteLeaf Logo
Log in Sign up

Customer Success Manager, APAC

22 minutes ago
Singapore
Senior
Customer Success Manager
Customer and Technical Support
Machine Learning
Apply Now
Jumio

Jumio

Jumio is a leading digital identity verification platform that offers AI-driven services to verify the identities of new and existing users, assess risk, and help businesses meet compliance mandates. Their solutions include credit card payments validat...

IT Services
251-1K
Founded 2010
$205M raised
View All Jobs 6

Description

  • Own the health of a portfolio of enterprise and mid-market accounts and track risk levels.
  • Monitor customer health signals such as product usage, support trends, NPS, executive engagement, and contract consumption.
  • Identify and address early warning signs of churn risk before customers escalate issues.
  • Own escalation for product gaps and recurring issues and close the feedback loop with customers.
  • Lead regular business reviews and present customer outcomes, ROI, and progress against goals.
  • Build and maintain customer success plans and business outcome scorecards for each account.
  • Drive adoption of paid features, onboard new users, and keep customers informed on product updates.
  • Develop multi-threaded relationships across customer organizations, including executives and business leaders.
  • Spot expansion opportunities and partner with Account Managers on the commercial case.
  • Identify satisfied customers for references, case studies, advisory boards, and community programs.

Requirements

  • Multiple years of experience in Customer Success at a B2B SaaS company.
  • Experience managing enterprise accounts with $500K+ ARR and owning renewal conversations.
  • Familiarity with API-based or technically complex SaaS products.
  • Demonstrated ability to run executive-level business reviews that drive outcomes.
  • Experience building customer health frameworks and success plans.
  • Strong commercial acumen and understanding of the link between customer health and revenue.
  • Data fluency with product usage data, ROI narratives, and CS platforms such as Planhat, Gainsight, Totango, or equivalent.
  • Strong communication and executive presence with comfort presenting to both C-suite leaders and technical teams.
  • Proactive mindset with the ability to identify and act on risks early.
  • Strong verbal and written proficiency in English and Mandarin.
  • Experience in identity verification, KYC/AML, fraud prevention, fintech, or regtech is preferred.
  • Experience in a PE-backed or high-growth transformation environment is preferred.
  • Prior experience building CS playbooks, health score models, or QBR frameworks is preferred.

Benefits

  • The role offers the opportunity to shape Jumio’s customer success motion during a period of transformation.
  • Work on enterprise customer relationships with significant ownership and visibility.
  • Collaborate closely with Account Managers, Onboarding, Implementation, Product, and Support teams.
  • Join a global B2B technology company with a strong customer demand footprint across multiple industries.
  • Jumio welcomes applicants from all backgrounds and statuses.
  • The company has a published Applicant Privacy Notice for recruitment and hiring processes.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

impact.com

Senior Customer Success Manager I

impact.com 1K-5K Internet Software & Services

impact.com is seeking a Senior Customer Success Manager to support and grow customer marketing campaigns within its partnership marketing platform.

China Full-time Senior Customer Success Manager
Digital Marketing JIRA Salesforce
37 minutes ago
Alphasense

Customer Success Manager, Financial Services

Alphasense 51-250 Industrial Conglomerates

AlphaSense is hiring a Customer Success Manager for Financial Services to partner with account teams and clients to drive adoption, retention, and product value across financial institutions.

United Kingdom Full-time Junior Customer Success Manager
Generative AI
52 minutes ago
Aidoc

Solution Success Manager - Diagnostic Radiology

Aidoc 251-1K Health Care Providers & Services

Aidoc is seeking a Solution Success Manager for its radiology AI and workflow solutions to guide healthcare customers through onboarding, clinical integration, and adoption.

United States Full-time Senior Customer Success Manager Implementation Consultant
52 minutes ago
Lone Wolf Technologies

Customer Success Manager

Lone Wolf Technologies 251-1K Internet Software & Services

Lone Wolf is hiring a Customer Success Manager to own a portfolio of customers post-sale and help them achieve measurable business outcomes through adoption, risk management, and renewal readiness.

United States Full-time Mid Level Customer Success Manager
1 hour, 7 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers