Customer Success Manager, Enterprise Accounts

2 months, 1 week ago
Full-time
Senior
Customer and Technical Support
Truv

Truv

Truv provides a comprehensive verification solution that simplifies the process of confirming income, employment, assets, and insurance for financial institutions, enabling them to make informed decisions.

Diversified Financial Services
51-250
Founded 2020
$28M raised

Description

  • Own the success and outcomes of Truv’s largest and most complex enterprise customers.
  • Act as a trusted advisor to senior stakeholders across multiple lines of business.
  • Drive adoption and maximize utilization of Truv within large, matrixed organizations.
  • Lead and coordinate enterprise-level implementations spanning multiple products, use cases, and systems.
  • Design and deliver tailored enablement programs, training, and best practices to accelerate adoption.
  • Collect, analyze, and present customer data to uncover insights that inform strategy and drive measurable success.
  • Proactively identify and manage customer risks, engaging internal teams as needed to ensure successful outcomes.
  • Partner closely with Account Executives to support renewals, expansions, and upsells across enterprise accounts.

Requirements

  • 5+ years of Customer Success experience in SaaS technology, ideally within data, financial services, or mortgage technology.
  • Deep understanding of the enterprise Customer Success lifecycle and proven ability to deliver measurable client impact.
  • Experience leading large-scale software rollouts at Fortune 500 or financial services organizations.
  • Ability to master complex product functionality and translate technical concepts into business value for customers.
  • Skilled at educating, enabling, and training enterprise customers across diverse audiences.
  • Track record of resolving complex customer issues through effective cross-functional collaboration.
  • Familiarity with mortgage, consumer lending, or fintech technology and operations (preferred).
  • Background in a high-growth startup environment with demonstrated ability to adapt quickly, problem-solve, and scale processes.

Benefits

  • Fully remote role
  • Competitive salary with equity package
  • $130,000 - $170,000 base salary range
  • Health, dental, and vision insurance
  • 401(k)
  • Flexible time off
  • Opportunity to work with cutting-edge technology and shape the future of financial data access

Interested in this position?

Apply directly on the company website

Apply Now

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