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Technical Support Engineer I

2 hours, 3 minutes ago
Mexico, Costa Rica, Dominican Republic
Full-time
Entry Level
Technical Support Engineer
Customer and Technical Support
AWS Confluence Datadog Generative AI HTTP JIRA JSON Machine Learning Postman SQL
Apply Now
TrueML

TrueML

TrueML develops innovative financial technology solutions that enhance customer experience and aim to improve the financial health of consumers by addressing their unique needs and preferences.

Internet Software & Services
51-250
Founded 2013
View All Jobs 10

Description

  • Investigate platform, workflow, and client-reported technical issues.
  • Use AWS tools, logs, monitoring data, APIs, browser developer tools, and SQL to troubleshoot failures.
  • Reproduce issues, document findings, and escalate complex problems to Engineering.
  • Own assigned tickets through resolution or appropriate escalation.
  • Communicate progress, blockers, risks, and next steps to stakeholders.
  • Support Jira triage and follow escalation, handoff, and documentation processes.
  • Collaborate with Platform Enablement and Engineering teams to resolve complex issues.
  • Contribute to troubleshooting guides, internal documentation, and knowledge sharing.
  • Participate in team troubleshooting sessions, stand-ups, and technical discussions.
  • Use approved AI tools to support log analysis, research, documentation, and investigations.

Requirements

  • 1–2 years of experience in technical support engineering, platform operations, software engineering, or a related technical role.
  • Foundational understanding of software development and troubleshooting concepts.
  • Familiarity with APIs, JSON, HTTP requests, and browser developer tools.
  • Basic understanding of SQL or database concepts.
  • Ability to analyze technical information and communicate findings clearly.
  • Strong problem-solving skills and willingness to learn unfamiliar systems.
  • Ability to manage assigned work and follow through on commitments.
  • Effective written and verbal communication skills.
  • Experience with observability platforms such as Datadog or Observe is preferred.
  • Experience with Postman, cURL, relational databases, programming or scripting languages, Jira, Confluence, or GenAI tools such as GitHub Copilot, Gemini, or Claude is preferred.

Benefits

  • Unlimited PTO.
  • Medical benefit contributions in accordance with local laws and employment agreement.
  • Equal-opportunity workplace committed to diversity and inclusion.

Interested in this position?

Apply directly on the company website

Apply Now

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