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Technical Support Engineer - PrivacyPro

1 hour, 49 minutes ago
United States
Full-time
Mid Level
Technical Support Engineer
Customer and Technical Support
MongoDB SQL
Apply Now
Bluesight

Bluesight

Bluesight is a Medication Intelligence™ company that provides RFID-enabled solutions for hospital pharmacies to optimize medication management and prevent drug diversion.

Pharmaceuticals
51-250
Founded 2011
$37M raised
View All Jobs 12

Description

  • Answer inbound customer calls on the technical support line.
  • Respond to customer support emails.
  • Diagnose and resolve technical issues with Bluesight products.
  • Analyze application data and verify its accuracy when developing resolutions.
  • Guide users through step-by-step troubleshooting solutions.
  • Complete IT questionnaires and assessments with hospital IT and pharmacy teams.
  • Maintain customer satisfaction and confidence during issue resolution.
  • Provide occasional overnight on-call coverage and support other technical projects as assigned.

Requirements

  • 2–5 years of experience administering or troubleshooting SaaS applications, systems, and networks.
  • Strong Excel and SQL skills, including working with datasets to analyze issues.
  • Experience with database systems and querying; MongoDB experience preferred.
  • Bachelor’s degree in a related field preferred.
  • Strong analytical and problem-solving skills.
  • Professional and polite communication style.
  • Knowledge or experience working in a SaaS environment preferred.
  • CISSP, A+, Security+, CISM, Network+ or equivalent certifications strongly preferred.
  • Ability to travel up to 10% of the time.
  • Must be located in the continental United States.

Benefits

  • Competitive salary.
  • Unlimited vacation days.
  • Generous insurance coverage.
  • 401(k) program with company match.
  • Collaborative, innovative work culture with growth opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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