Customer Support Engineer

1 hour, 49 minutes ago
Junior
Customer and Technical Support

emnify

emnify is a cloud-native IoT connectivity company and SaaS platform for cellular IoT. It provides connectivity management, SIM/API-based device connectivity, and related automation/workflow tools for IoT deployments.

IoT software, telecommunications, SaaS, cloud connectivity
51-200
Founded 2014
$80M raised

Description

  • Own customer support tickets from initial response through investigation, communication, and resolution.
  • Monitor live network traffic and respond to automated connectivity alerts.
  • Collaborate with Engineering, Product Management, Customer Success, and external network operators on cross-team issues.
  • Maintain recurring network configuration updates based on operator reports.
  • Contribute to emnify’s 24/7 support and incident response operations.
  • Develop expertise in mobile networks, cloud infrastructure, and API troubleshooting.

Requirements

  • Experience in a customer-facing technical support role serving business customers.
  • Experience owning support tickets end to end.
  • Strong written and verbal communication skills, including explaining technical issues to nontechnical users.
  • Structured, methodical troubleshooting approach.
  • Familiarity with Zendesk, Jira Service Management, or a comparable ticketing platform.
  • Basic understanding of cloud environments, connectivity, or networking.
  • Willingness to work rotating shifts, including European hours during training and nights and weekends after approximately three months.
  • Ability to work reliably and communicate consistently in a remote environment.
  • Based in Metro Manila or within practical travel distance of Manila for initial equipment pickup.
  • Coachability and enthusiasm for developing technical expertise.

Benefits

  • Fully remote work arrangement.
  • Structured rotating shift model supporting global customers.
  • Training and mentoring from senior support engineers.
  • Exposure to cloud infrastructure, mobile networks, IoT connectivity, and global operations.
  • Opportunities for technical growth and specialization.

Interested in this position?

Apply directly on the company website

Apply Now

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