Sr. Manager, Messaging Channels & Deliverability

1 week, 1 day ago
Full-time
Senior
Marketing and Growth
TrueML

TrueML

TrueML develops innovative financial technology solutions that enhance customer experience and aim to improve the financial health of consumers by addressing their unique needs and preferences.

Internet Software & Services
51-250
Founded 2013

Description

  • Lead the end-to-end operational strategy for email, SMS, and digital messaging delivery performance.
  • Monitor and improve KPIs such as delivery, inbox placement, bounce, and opt-out rates.
  • Drive the rollout of RCS and other emerging messaging channels, including business strategy and carrier approvals.
  • Manage vendors across pricing, renewals, and accountability for the communication stack.
  • Partner with Finance to track operating expenses and improve unit economics.
  • Audit and resolve reporting discrepancies to establish a trusted source of truth for reach and open metrics.
  • Implement compliance frameworks for SMS carrier requirements, TCPA, 10DLC, and anti-spam regulations.
  • Represent the platform in enterprise client audits and explain deliverability performance and business impact.
  • Work with Product and Engineering to identify dependencies and automate manual workflows.

Requirements

  • 7+ years of experience in data-driven channel operations, lifecycle marketing operations, or deliverability strategy.
  • 5+ years of direct people management experience.
  • Strong understanding of backend ESP health, inboxing parameters, IP warming strategies, and deliverability principles.
  • Working knowledge of SPF, DKIM, DMARC, TCPA, and 10DLC compliance requirements.
  • Proficiency with Looker and SQL for reporting and analysis.
  • Comfort collaborating with technical infrastructure teams and understanding APIs and GitHub.
  • Ability to communicate effectively with technical teams, enterprise clients, and auditors.
  • Remote-first work style with flexibility for occasional after-hours work and local or international travel.
  • Experience with high-volume email/SMS operations and vendor coordination (preferred).

Benefits

  • Flexible vacation.
  • Medical, dental, and vision insurance.
  • Traditional and Roth retirement savings options.
  • Company-paid disability and life insurance.
  • Flexible Spending Account and Limited FSA.
  • Family-friendly parental leave plus volunteer and voting time off.
  • On-demand wellness platform access for you and five friends or family members.
  • PerkSpot discount program with 900+ merchants nationwide.

Interested in this position?

Apply directly on the company website

Apply Now

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