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Regional Field Service Manager

45 minutes ago
United States
Full-time
Senior
Operations Manager
Project and Program Management
CRM
Apply Now
Daniels Health

Daniels Health

Medical Waste Disposal & Management | Daniels Health At Daniels Health, we've provided medical waste management and disposal services for over 20 years and proudly hold the highest NPS scores in the industry. Making Healthcare Safer with clinically des...

Professional Services
251-1K
Founded 1986
View All Jobs 11

Description

  • Manage a regional team of Field Service Supervisors, Field Service Representatives, and coordination with Plant Managers and Delivery Route Drivers.
  • Partner with Sales and customers to assess service, staffing, and product needs for existing and new accounts.
  • Lead account implementations, including installations, ward walks, product setup, Techsmart deployment, inventory management, and service scheduling.
  • Train hospital staff, Service Technicians, and stakeholders on Daniels products, programs, safety standards, and regulatory requirements.
  • Build customer relationships by conducting audits, monitoring service levels, reviewing utilization data, and supporting customer satisfaction.
  • Manage inventory, product ordering, labor planning, scheduling, payroll, and budget adherence.
  • Recruit, train, coach, evaluate, and manage Service Technicians, including performance management, safety training, and coverage planning.
  • Ensure compliant service delivery through quality audits, issue resolution, on-time collections, continuous improvement, and cross-functional communication.
  • Travel throughout the Great Lakes region as needed to support accounts and operations.

Requirements

  • 4-year degree or equivalent experience.
  • Minimum 5 years of proven leadership experience in a service-related industry.
  • Hospital services or related industry experience is highly desirable.
  • Strong project management skills to oversee complex installations and meet cost and time requirements.
  • Solid understanding of service-related financial drivers and KPIs, with experience managing budgets and profit/loss.
  • Excellent organizational skills and attention to detail to maintain regulatory and client care records at 100% accuracy.
  • Experience hiring, training, and leading direct reports is a definite plus.
  • Willingness and ability to travel 50-60%, with most travel being local day trips or overnight stays.
  • Ability to lift containers up to 40 lbs. and push/pull wheeled transporters and/or palletized product up to approximately 500 lbs.
  • Ability to work in and around hospital personnel, sensitive medical equipment, and patients, and occasionally outdoors.
  • Background checks and drug testing are required as part of the post-offer hiring process.

Benefits

  • Medical, dental, and vision insurance effective on day one.
  • Paid short-term disability.
  • Company-sponsored life insurance.
  • Voluntary long-term disability and accident insurance.
  • 401(k) matching plan with 50% employer match on up to 6% contribution, with no waiting period on the match.
  • Full-time, permanent position with 40 hours per week and long-term career potential.
  • Growth and development opportunities in leadership, data analysis, and cross-functional collaboration.
  • Job stability as an essential, non-seasonal, recession-proof healthcare service role.

Interested in this position?

Apply directly on the company website

Apply Now

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