Sr. Collections Strategy Manager

1 week ago
Full-time
Lead
Business Intelligence
TrueML

TrueML

TrueML develops innovative financial technology solutions that enhance customer experience and aim to improve the financial health of consumers by addressing their unique needs and preferences.

Internet Software & Services
51-250
Founded 2013

Description

  • Lead collections strategy initiatives from opportunity identification through design, testing, launch, and optimization.
  • Design contact timing, frequency, sequencing, and segmentation across email, SMS/MMS, outbound dialing, and digital self-service channels.
  • Translate strategic concepts into business requirements and business cases for Product, Engineering, and Operations.
  • Collaborate with Data Science, Client Management, Contact Center Operations, Product, Legal, and Compliance teams to launch initiatives.
  • Monitor delivery, engagement, payment conversion, payment plan break rates, client scorecards, and recovery outcomes.
  • Use AI tools to accelerate research, hypothesis development, and strategy design.
  • Build repeatable champion/challenger testing frameworks.

Requirements

  • 8+ years of experience in consumer finance or lending.
  • 5+ years specializing in consumer debt collections and collections strategy.
  • Proven experience improving recovery metrics through channel optimization and segmentation.
  • Strong understanding of collection levers, prioritization, and strategic analysis.
  • Ability to build evidence-based business cases and influence cross-functional teams.
  • Working knowledge of FDCPA, Regulation F, and TCPA.
  • Familiarity with AI tools, champion/challenger testing, SQL or BI platforms such as Looker and Tableau, and Jira.
  • Ability to work remotely with reliable internet, protect confidential information, support occasional schedule flexibility, and travel occasionally.
  • Comfort with extended computer-based work and virtual meetings.

Benefits

  • Flexible vacation.
  • Medical, dental, and vision insurance.
  • Traditional and Roth retirement savings options.
  • Company-paid disability and life insurance.
  • Flexible Spending Account and Limited FSA.
  • Parental leave plus volunteer and voting time off.
  • Wellness platform access for employees and five friends or family members.
  • Remote-first work environment with reasonable accommodations available.

Interested in this position?

Apply directly on the company website

Apply Now

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