Sr. Collections Strategy Manager

4 hours, 48 minutes ago
Full-time
Lead
Data Science and Analytics
TrueML

TrueML

TrueML develops innovative financial technology solutions that enhance customer experience and aim to improve the financial health of consumers by addressing their unique needs and preferences.

Internet Software & Services
51-200
Founded 2013

Description

  • Lead collection strategy initiatives from opportunity identification through design, testing, launch, and ongoing optimization.
  • Design contact timing, frequency, sequencing, and segmentation across email, SMS/MMS, outbound dialing, and digital self-service channels.
  • Translate strategy concepts into business requirements and business cases for Product, Engineering, and Operations teams.
  • Partner with Data Science, Client Management, Contact Center Operations, Product, Legal, and Compliance to bring initiatives into production.
  • Monitor delivery, engagement, payment conversion, payment plan break rates, and client scorecard performance.
  • Use AI tools and analytics to develop hypotheses, conduct research, design strategies, and establish repeatable testing frameworks.

Requirements

  • 8+ years of experience in consumer finance or lending.
  • 5+ years of specialization in consumer debt collections and collections strategy.
  • Deep understanding of collections levers, channel optimization, and segmentation.
  • Track record of improving recovery metrics.
  • Ability to build evidence-based business cases, influence product prioritization, and align cross-functional teams.
  • Working knowledge of FDCPA, Regulation F, and TCPA.
  • Experience with champion/challenger testing.
  • Familiarity with SQL/BI platforms such as Looker and Tableau, and with Jira.
  • Ability to use AI tools to accelerate strategy development and research.
  • Reliable internet connection, professional remote work environment, and ability to protect confidential information; flexibility for occasional travel and nonstandard hours.

Benefits

  • Flexible vacation.
  • Medical, dental, and vision insurance.
  • Traditional and Roth retirement savings options.
  • Company-paid disability and life insurance.
  • Flexible Spending Account and Limited FSA.
  • Family-friendly parental leave, volunteer time off, and voting time off.
  • On-demand wellness platform access for employees and five friends or family members.
  • PerkSpot discounts at more than 900 merchants nationwide.

Interested in this position?

Apply directly on the company website

Apply Now

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