True

True is a global talent management platform providing recruitment, assessment, coaching, and software solutions for high-performing leaders and teams.

Professional Services

Industrials

51-250 (180)

Founded 2012

3 open positions

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Customer Success Manager

4 weeks, 1 day ago

United States

Full-time

Senior

Customer and Technical Support

CRM

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True

True is a global talent management platform providing recruitment, assessment, coaching, and software solutions for high-performing leaders and teams.

Professional Services

51-250

Founded 2012

View All Jobs 3

Description

Serve as the main point of contact for key decision makers across assigned customer accounts.
Build a deep understanding of each client’s business objectives and priorities.
Reframe customer conversations from product gaps toward value realization and business outcomes.
Prescribe creative solutions to help customers achieve desired objectives using the Thrive TRM platform.
Identify opportunities for account growth, upselling, and expanded services.
Proactively manage customer migration to the rearchitected Thrive 2.0 platform.
Monitor user activity and analyze customer usage data to surface risks and growth opportunities.
Conduct business reviews and present recommendations to customers clearly.
Diagnose complex customer issues, identify root causes, and deliver effective solutions.
Support high retention and successful customer outcomes across managed accounts.

Requirements

5+ years of experience in Customer Success, Account Management, Client Relations, or a customer-facing SaaS role.
Strong ability to build and maintain long-term client relationships with key stakeholders and decision makers.
Experience analyzing customer usage data, identifying trends, and recommending solutions to improve engagement and retention.
Excellent written and verbal communication skills with the ability to conduct business reviews and present recommendations clearly.
Proven ability to manage multiple accounts and priorities in a fast-paced, dynamic environment.
Strong problem-solving and troubleshooting skills with the ability to identify root causes and deliver effective solutions.
Comfortable learning new technologies, software platforms, and product features quickly.
Demonstrated ability to identify opportunities for account growth, upselling, and expanded services.
Highly organized, detail-oriented, and customer-focused with a passion for helping clients succeed.
Experience working with CRM, TRM, ATS, or SaaS platforms preferred.
Bachelor’s degree preferred.
Must be authorized to work in the U.S. and able to work a normal 8-hour day between 8am and 8pm EST.
Must be available for an in-person interview and willing to travel to an office location for onsite stakeholder meetings during the interview process.

Benefits

Competitive salary.
Medical, dental, and vision insurance.
Health Savings Account with employer contribution.
401(k) plan with company matching.
Flexible work arrangement with the option to work in the office or remotely from a home office.
Educational reimbursement for continuing education.
FSA and commuter benefits.
Office perks including stocked snacks and beverages, relaxed dress code, sit/stand desks, and a MacBook Pro.

Interested in this position?

Apply directly on the company website

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