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Customer Success Manager

2 months, 1 week ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
CRM
Apply Now
True

True

True is a global talent management platform providing recruitment, assessment, coaching, and software solutions for high-performing leaders and teams.

Professional Services
51-250
Founded 2012
View All Jobs 4

Description

  • Serve as the main point of contact for key decision makers across assigned customer accounts.
  • Build a deep understanding of each client’s business objectives and priorities.
  • Reframe customer conversations from product gaps toward value realization and business outcomes.
  • Prescribe creative solutions to help customers achieve desired objectives using the Thrive TRM platform.
  • Identify opportunities for account growth, upselling, and expanded services.
  • Proactively manage customer migration to the rearchitected Thrive 2.0 platform.
  • Monitor user activity and analyze customer usage data to surface risks and growth opportunities.
  • Conduct business reviews and present recommendations to customers clearly.
  • Diagnose complex customer issues, identify root causes, and deliver effective solutions.
  • Support high retention and successful customer outcomes across managed accounts.

Requirements

  • 5+ years of experience in Customer Success, Account Management, Client Relations, or a customer-facing SaaS role.
  • Strong ability to build and maintain long-term client relationships with key stakeholders and decision makers.
  • Experience analyzing customer usage data, identifying trends, and recommending solutions to improve engagement and retention.
  • Excellent written and verbal communication skills with the ability to conduct business reviews and present recommendations clearly.
  • Proven ability to manage multiple accounts and priorities in a fast-paced, dynamic environment.
  • Strong problem-solving and troubleshooting skills with the ability to identify root causes and deliver effective solutions.
  • Comfortable learning new technologies, software platforms, and product features quickly.
  • Demonstrated ability to identify opportunities for account growth, upselling, and expanded services.
  • Highly organized, detail-oriented, and customer-focused with a passion for helping clients succeed.
  • Experience working with CRM, TRM, ATS, or SaaS platforms preferred.
  • Bachelor’s degree preferred.
  • Must be authorized to work in the U.S. and able to work a normal 8-hour day between 8am and 8pm EST.
  • Must be available for an in-person interview and willing to travel to an office location for onsite stakeholder meetings during the interview process.

Benefits

  • Competitive salary.
  • Medical, dental, and vision insurance.
  • Health Savings Account with employer contribution.
  • 401(k) plan with company matching.
  • Flexible work arrangement with the option to work in the office or remotely from a home office.
  • Educational reimbursement for continuing education.
  • FSA and commuter benefits.
  • Office perks including stocked snacks and beverages, relaxed dress code, sit/stand desks, and a MacBook Pro.

Interested in this position?

Apply directly on the company website

Apply Now

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