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Full Stack Tech Lead (L2 Support)

4 weeks ago
Argentina
Full-time
Lead
Full-stack Engineer
Software Development
AWS CI/CD Datadog Docker GitLab Java Kubernetes Spring Boot SQL Server
Apply Now
Trinetix

Trinetix

Trinetix provides comprehensive software product engineering and design services to Fortune 500 companies and emerging brands, enabling them to innovate and enhance their digital operations for sustainable growth in a competitive landscape.

Internet Software & Services
251-1K
Founded 2011
View All Jobs 13

Description

  • Own P1/P2 critical incident response, including rapid acknowledgement, resolution coordination, and post-mortem follow-up.
  • Perform code-level investigation, debugging, and hotfixes for high-complexity production issues.
  • Conduct root cause analysis for recurring and complex incidents.
  • Support AI-driven and automated workflows through production log analysis and troubleshooting.
  • Lead daily support operations, including ticket triage, assignment, and escalation management.
  • Participate in Change Advisory Board meetings, release planning, and post-deployment validation.
  • Coordinate knowledge transfer from incumbent vendors and maintain the quality of the team knowledge base.
  • Mentor Java, DevOps, and L1 support engineers to improve technical execution.
  • Manage weekend release activities and cross-team coordination several times per year.
  • Serve as the primary escalation point and most senior operational figure on the support team.

Requirements

  • 5+ years of experience in application support or software engineering with heavy support responsibility.
  • Prior experience as a Tech Lead or Senior Engineer in managed services is highly preferred.
  • Ability to make critical decisions independently under pressure during production outages.
  • Strong communication skills to explain technical issues clearly to clients and stakeholders.
  • Structured, detail-oriented, and well-organized approach to incident management.
  • Fluent English is required for tickets, escalations, and global communication.
  • Strong hands-on experience with Java, including Spring Boot, JBoss/WildFly, and Java 6–17.
  • Experience with Oracle 11g and MS SQL Server, including query writing, execution plan analysis, and stored procedures.
  • Hands-on experience with AWS services such as Lambda, RDS, S3, and CloudWatch.
  • Experience with CI/CD and container tooling such as GitLab, Docker, and Kubernetes.
  • Experience with Datadog for dashboards, alert configuration, and log correlation.
  • Proficiency with ServiceNow for incident, problem, and change management workflows.

Benefits

  • Opportunity to work on a global telecom project with real business impact.
  • International environment with cross-functional collaboration.
  • Continuous learning and career growth opportunities.
  • Professional training and language classes.
  • Medical insurance and mental health support.
  • Flexible working hours.
  • Benefits program covering sports, hobbies, and well-being.
  • Inclusive and supportive company culture.

Interested in this position?

Apply directly on the company website

Apply Now

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