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Operational Solutions Engineer

1 week, 6 days ago
United States
Full-time
Mid Level
Implementation Consultant
Customer and Technical Support
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Edelweiss

Edelweiss

Edelweiss is the book industry's leading platform that revolutionizes the marketing, selling, discovery, and ordering of new titles. With a user base of over 240,000, Edelweiss offers innovative solutions like Edelweiss360, Edelweiss Analytics, and Ede...

Media
11-50
Founded 2002
View All Jobs 2

Description

  • Partner with account teams during retailer and publisher evaluations, demos, onboarding, and rollout processes.
  • Learn bookstore workflows, operational pain points, and migration concerns in detail.
  • Identify feature gaps, workflow friction, edge cases, and adoption blockers.
  • Collaborate with Product and Engineering to refine workflows, prototype solutions, and resolve issues quickly.
  • Use AI-assisted development tools and technical platforms to support rapid iteration and workflow refinement.
  • Help bookstores operationalize Omnibus in real retail environments, including onboarding, integrations, inventory workflows, and EDI setup.
  • Translate customer feedback into implementation guidance, actionable specifications, and product improvements.
  • Surface operational insights that inform roadmap priorities and long-term product direction.
  • Serve as a trusted operational and technical partner to customers during critical rollout periods.

Requirements

  • Experience in bookstore or publishing operations, retail operations, solutions engineering, SaaS implementation, workflow consulting, POS systems, integrations or EDI, product or technical operations, or customer-facing technical roles is helpful.
  • Strong operational and technical instincts.
  • Excellent communication and relationship-building skills.
  • Ability to work in fast-moving, evolving environments.
  • Willingness to travel periodically for onboarding, retailer visits, conferences, and industry events.
  • Willingness to participate in on-call rotation for systems and features you ship.

Benefits

  • Base salary range of $100,000–$150,000 USD, depending on experience, operational expertise, technical depth, and industry background.
  • Performance bonus tied to retailer adoption, onboarding progress, relationship development, and overall Omnibus growth goals.
  • Fully remote work environment within US time zones.
  • 36-hour work week.
  • Revenue-sharing program after one year.
  • PTO and sick time.
  • 401(k) with company match.
  • Health, vision, and dental insurance.
  • Short-term and long-term disability insurance.
  • Life and AD&D insurance.
  • FSA for health and dependent care.
  • Fitness and home office stipends.
  • Employee Assistance Program (EAP).

Interested in this position?

Apply directly on the company website

Apply Now

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