RemoteLeaf Logo
Log in Sign up

Operational Solutions Engineer

1 hour, 21 minutes ago
United States
Full-time
Mid Level
Implementation Consultant
Customer and Technical Support
Apply Now
Edelweiss

Edelweiss

Edelweiss is the book industry's leading platform that revolutionizes the marketing, selling, discovery, and ordering of new titles. With a user base of over 240,000, Edelweiss offers innovative solutions like Edelweiss360, Edelweiss Analytics, and Ede...

Media
11-50
Founded 2002
View All Jobs 2

Description

  • Partner with account teams during retailer and publisher evaluations, demos, onboarding, and rollout processes.
  • Learn bookstore workflows, operational pain points, and migration concerns in detail.
  • Identify feature gaps, workflow friction, edge cases, and adoption blockers.
  • Collaborate with Product and Engineering to refine workflows, prototype solutions, and resolve issues quickly.
  • Use AI-assisted development tools and technical platforms to support rapid iteration and workflow refinement.
  • Help bookstores operationalize Omnibus in real retail environments, including onboarding, integrations, inventory workflows, and EDI setup.
  • Translate customer feedback into implementation guidance, actionable specifications, and product improvements.
  • Surface operational insights that inform roadmap priorities and long-term product direction.
  • Serve as a trusted operational and technical partner to customers during critical rollout periods.

Requirements

  • Experience in bookstore or publishing operations, retail operations, solutions engineering, SaaS implementation, workflow consulting, POS systems, integrations or EDI, product or technical operations, or customer-facing technical roles is helpful.
  • Strong operational and technical instincts.
  • Excellent communication and relationship-building skills.
  • Ability to work in fast-moving, evolving environments.
  • Willingness to travel periodically for onboarding, retailer visits, conferences, and industry events.
  • Willingness to participate in on-call rotation for systems and features you ship.

Benefits

  • Base salary range of $100,000–$150,000 USD, depending on experience, operational expertise, technical depth, and industry background.
  • Performance bonus tied to retailer adoption, onboarding progress, relationship development, and overall Omnibus growth goals.
  • Fully remote work environment within US time zones.
  • 36-hour work week.
  • Revenue-sharing program after one year.
  • PTO and sick time.
  • 401(k) with company match.
  • Health, vision, and dental insurance.
  • Short-term and long-term disability insurance.
  • Life and AD&D insurance.
  • FSA for health and dependent care.
  • Fitness and home office stipends.
  • Employee Assistance Program (EAP).

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

NEORIS

Trainee SAP AMS

NEORIS 5K-10K Internet Software & Services

EPAM NEORIS is seeking a SAP AMS intern to support SAP maintenance and development activities in a multicultural, client-facing environment.

Mexico Internship Entry Level Software Engineer Technical Support Engineer
C# Java SAP SAP ABAP SQL
1 hour, 30 minutes ago
SupportYourApp

(Fluent English) Technical Support Consultant (remote, Europe)

SupportYourApp 251-1K Internet Software & Services

SupportYourApp is hiring a Customer Support Consultant to provide frontline customer support for global tech clients in a multilingual home-office environment.

Poland Serbia Bosnia and Herzegovina Bulgaria Slovakia Hungary Contract Entry Level Technical Support Engineer
2 hours, 22 minutes ago
Axon

Professional Services Manager, Fleet

Axon 1K-5K Professional Services

Axon is hiring a remote Fleet Services role in the United States to deploy and support customer-facing network, hardware, and software solutions for its Fleet products after sale.

United States Full-time Senior Implementation Consultant
$66k-$106k
2 hours, 23 minutes ago
Formativ Group

Salesforce Certified Consultant – Public Sector / Government Cloud

Formativ Group Internet Software & Services

FormativGroup is hiring a Salesforce Certified Consultant to support a remote Public Sector and Government Cloud initiative by designing, configuring, and optimizing Salesforce solutions for regulated government environments.

United States Contract Senior Implementation Consultant
$110k-$155k
Agile Azure Generative AI Git Salesforce Scrum
2 hours, 38 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers