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Account Manager

1 month, 2 weeks ago
Canada
Full-time
Mid Level
Account Manager
Customer and Technical Support
Salesforce
Apply Now
Toptal

Toptal

Toptal is a curated talent marketplace connecting freelance software developers, designers, finance experts, product managers, and project managers with businesses globally. With a focus on top 3% talent in software engineering, design, and finance, To...

Construction & Engineering
5K-10K
Founded 2010
$4M raised
View All Jobs 27

Description

  • Own the growth, retention, and success of a portfolio of SMB accounts as the primary point of contact.
  • Develop and execute proactive account plans that align client goals with Toptal’s talent solutions.
  • Conduct regular client check-ins to assess account health, gather feedback, and uncover new needs.
  • Identify and qualify expansion opportunities across business units and recommend appropriate experts and services.
  • Run tailored outreach and engagement campaigns, including Salesloft cadences, to educate clients on Toptal’s offerings.
  • Guide clients throughout the project lifecycle and ensure a seamless experience for both clients and talent.
  • Partner with Talent Operations and Delivery teams to resolve escalations, manage renewals, and support successful engagements.
  • Maintain accurate Salesforce records, including pipeline updates, contact management, and activity tracking.
  • Monitor industry trends, emerging technologies, and platform data to anticipate client needs and propose best practices.
  • Drive upsell and cross-sell opportunities to expand account scope and generate revenue.

Requirements

  • Bachelor’s degree is required.
  • 3+ years of experience in account management with a proven track record of exceeding revenue-based quotas.
  • 1+ years of experience in software consulting or tech sales.
  • Strong ability to translate client business objectives into strategic solutions and project scopes.
  • Client-centric mindset with a commitment to client and talent success.
  • Growth mindset and openness to coaching and continuous improvement.
  • Proactive, self-starting approach with strong ownership and anticipation of client needs.
  • Critical thinking skills to identify bottlenecks and propose high-impact solutions.
  • Excellent written and verbal communication skills.
  • Ability to work in a fast-paced environment, manage multiple deadlines, and travel periodically to meet clients.
  • English fluency is required for resumes and communication.
  • No visa sponsorship or visa assistance is provided.

Benefits

  • Remote full-time position.
  • Opportunity to work with a global fully remote workforce.
  • Work in a fast-paced, high-performance environment with strong support for innovation and collaboration.
  • Chance to grow into senior-level partnership responsibilities over time.
  • Exposure to ongoing training and onboarding in sales and vertical-specific offerings.
  • Opportunity to mentor newer team members as you advance.

Interested in this position?

Apply directly on the company website

Apply Now

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