Implementation Specialist, Thai Bilingual - Remote

13 hours, 35 minutes ago
Full-time
Mid Level
Customer and Technical Support
Toast

Toast

Toast is an all-in-one platform for restaurants, offering tableside ordering, online ordering, and labor management to empower businesses in the food service industry.

Hotels, Restaurants & Leisure
1K-5K
Founded 2012

Description

  • Partner with restaurant owners during go-live and create implementation plans within timeline and budget.
  • Help restaurant owners and staff use Toast to improve labor and food cost management, table turns, and guest relationships.
  • Conduct remote site assessments, identify networking requirements, and communicate needs to project resources.
  • Manage and document remote Toast POS installations, including best-practice deviations.
  • Create and lead training for restaurant staff on Toast configuration, workflows, and operational efficiency.
  • Manage multiple onboarding engagements, including portfolios of 80+ restaurants.
  • Provide remote go-live support, troubleshooting, follow-up training, and post-launch guidance.
  • Work autonomously under an Onboarding Manager to achieve monthly activation goals and prioritize customer needs.

Requirements

  • Fluent/bilingual in Thai and English.
  • Experience in the restaurant or hospitality industry.
  • 3+ years in a role responsible for customer satisfaction and business operations, such as Restaurant General Manager.
  • Ability to work independently and manage competing priorities in a changing environment.
  • Proven success meeting and exceeding goals.
  • Excellent communication, organizational, and influencing skills.
  • 1+ year of experience using POS software, preferably in the service industry (preferred).
  • Experience with Salesforce CRM, technology or SaaS companies, and training or teaching (preferred).

Benefits

  • Base salary of $55,000–$80,000 USD depending on geographic pay zone, skills, experience, and location.
  • Additional compensation may include overtime, bonuses or commissions, equity, and benefits.
  • Competitive total rewards and benefits supporting health, lifestyle, and flexibility.
  • Hybrid work model supporting in-person collaboration and individual needs.
  • Inclusive workplace with opportunities for growth and reasonable hiring accommodations.

Interested in this position?

Apply directly on the company website

Apply Now

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