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Professional Services Engineer

12 hours, 39 minutes ago
United States
Full-time
Junior
Implementation Engineer
DevOps and Infrastructure
Cisco DNS SQL
Apply Now
Nice Côte d'Azur

Nice Côte d'Azur

Nice Côte d'Azur promotes tourism in the Nice Côte d'Azur region, offering resources for exploring the area and organizing weekend getaways that blend coastal and mountain experiences, while also providing interactive exploration games and multimedia c...

Hotels, Restaurants & Leisure
Founded 1960
View All Jobs 18

Description

  • Install, configure, upgrade, and deploy NICE products and platforms at customer sites.
  • Apply hotfixes, service packs, and other product updates according to best practices.
  • Participate in commissioning, testing, certification, and project delivery activities.
  • Troubleshoot installation, configuration, and upgrade issues through log analysis and root cause identification.
  • Develop implementation and upgrade plans, including pre-check and post-check procedures.
  • Collaborate with customer System Engineers and internal teams across global sites.
  • Maintain site documentation, system specifications, and configuration records.
  • Perform MAC activities, system maintenance, and change management tasks.
  • Create, track, and remediate support cases according to severity and SLA requirements.
  • Provide technical guidance to customer administrators and manage customer expectations through clear communication.

Requirements

  • 2–3 years of hands-on experience installing, configuring, and upgrading enterprise applications; NICE experience preferred.
  • Experience administering Microsoft Windows Server.
  • Knowledge of networking concepts, including LAN/WAN, firewalls, load balancers, DNS, and routing.
  • Experience with SQL database administration and scripting, including queries, stored procedures, and troubleshooting.
  • Strong troubleshooting, log analysis, and root cause identification skills.
  • Experience with VoIP, CTI, and telephony systems such as Avaya, Cisco, or Genesys is preferred.
  • Familiarity with PBX, ACD, and CTI integrations is preferred.
  • MCSE, MCP, networking, database, or telephony certifications are advantageous.
  • Strong verbal and written communication, customer service, conflict-resolution, and stakeholder collaboration skills.
  • Self-motivated and adaptable, with the ability to work independently, in teams, and outside standard business hours or in shifts.

Interested in this position?

Apply directly on the company website

Apply Now

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