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Managing Director, Account Management

1 month, 4 weeks ago
United States
Full-time
Lead
Account Manager
Customer and Technical Support
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TLATech

TLATech

Syllo is the litigation workspace for the AI era. See how our Agentic AI works and request a demo today.

Specialized Consumer Services
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Description

  • Own net revenue retention and expansion ARR, including target setting, forecasting, and delivery.
  • Build and lead the Account Management team, including hiring, coaching, and performance management.
  • Define and operationalize the expansion playbook for identifying signals, advancing champions, managing renewals, and closing upsells.
  • Manage strategic enterprise accounts directly and lead executive-level renewal and expansion conversations.
  • Partner with Customer Success and Sales on adoption, health signals, cross-sell, and account growth opportunities.
  • Surface customer and market intelligence on product gaps, competitive risk, and category trends to leadership.
  • Establish commercial discipline and accountability across the AM function.
  • Protect the revenue base by identifying and mitigating renewal risk early.

Requirements

  • 8+ years of enterprise SaaS account management or customer success experience, including 3+ years in a leadership role.
  • Demonstrated ownership of net revenue retention or expansion ARR targets at a high-growth B2B SaaS company.
  • Track record of building expansion playbooks and managing AM teams with commercial accountability.
  • Experience managing enterprise accounts at law firms or Fortune 500 legal departments is a strong advantage.
  • Bachelor's degree required; MBA is a plus.
  • Experience building relationships with General Counsel, CLO, and litigation leadership.
  • Strong understanding of how law firms and in-house legal departments evaluate, renew, and expand technology relationships.
  • Ability to manage renewal risk, diagnose issues early, and build recovery plans.
  • Commercial rigor in qualifying and inspecting expansion opportunities.

Benefits

  • $225,000 compensation plus equity options.
  • United States remote pay range of $220,000 to $225,000 USD.
  • Medical, dental, vision, and voluntary insurance options.
  • Vacation, sick leave, and paid holidays.
  • Access to benefit counselors.
  • Fitness class reimbursements.
  • Annual learning and development budget.
  • Career growth in a fast-scaling organization.

Interested in this position?

Apply directly on the company website

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