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Account Representative, Pharmacy Technician Bot Support

3 weeks, 6 days ago
United States
Full-time
Junior
Implementation Engineer
Project and Program Management
JIRA
Apply Now
TJM Labs

TJM Labs

TJM Labs is a software development company specializing in AI automation that learns by observing humans. They provide services for AI software development, automation, web development, mobile app development, and more. Contact them today to explore th...

Internet Software & Services
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Description

  • Guide pharmacy clients through onboarding, implementation, and go-live activities.
  • Conduct virtual training sessions for pharmacists, technicians, and other pharmacy staff.
  • Configure and validate software installations, integrations, and user settings.
  • Serve as the primary point of contact during product deployment and implementation.
  • Monitor system performance and identify issues that could affect client operations.
  • Troubleshoot technical and workflow-related problems using logs, configurations, and system activity.
  • Document implementation progress, client workflows, and support activities.
  • Escalate complex technical issues to engineering teams with clear documentation and reproduction steps.
  • Build strong client relationships through responsive communication and service.
  • Share client feedback and workflow insights to support product improvement.

Requirements

  • Active or previously licensed Pharmacy Technician preferred.
  • 2+ years of experience in a retail, specialty, mail-order, hospital, or long-term care pharmacy environment.
  • Strong interest in technology, software, automation, and process improvement.
  • Comfortable learning new systems and troubleshooting technical issues.
  • Excellent communication skills with the ability to explain technical concepts to pharmacy staff.
  • Strong organizational skills and attention to detail.
  • Ability to manage multiple client implementations and support requests simultaneously.
  • Comfortable conducting screen-sharing sessions and virtual meetings.
  • Self-motivated and capable of working independently in a remote environment.
  • Reliable internet connection and home office setup.
  • Experience with pharmacy management systems such as PioneerRx, PrimeRx, Rx30, Computer-Rx, FrameworkLTC, or QS/1 preferred.
  • Previous experience training pharmacy staff or supporting software implementations preferred.
  • Familiarity with healthcare technology, integrations, or workflow automation preferred.
  • Experience with ticketing systems such as Jira, Zendesk, or ServiceNow preferred.
  • Basic understanding of networking, Windows administration, or software troubleshooting preferred.
  • Experience working in specialty, compounding, long-term care, or high-volume retail pharmacies preferred.

Benefits

  • Fully remote work environment.
  • Paid Time Off.
  • 401(k) with company match.
  • Health insurance via ICHRA.

Interested in this position?

Apply directly on the company website

Apply Now

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