RemoteLeaf Logo
Log in Sign up

Account Representative, Pharmacy Technician Bot Support

1 month, 3 weeks ago
United States
Full-time
Junior
Implementation Engineer
Project and Program Management
JIRA
Apply Now
TJM Labs

TJM Labs

TJM Labs is a software development company specializing in AI automation that learns by observing humans. They provide services for AI software development, automation, web development, mobile app development, and more. Contact them today to explore th...

Internet Software & Services
View All Jobs 8

Description

  • Guide pharmacy clients through onboarding, implementation, and go-live activities.
  • Conduct virtual training sessions for pharmacists, technicians, and other pharmacy staff.
  • Configure and validate software installations, integrations, and user settings.
  • Serve as the primary point of contact during product deployment and implementation.
  • Monitor system performance and identify issues that could affect client operations.
  • Troubleshoot technical and workflow-related problems using logs, configurations, and system activity.
  • Document implementation progress, client workflows, and support activities.
  • Escalate complex technical issues to engineering teams with clear documentation and reproduction steps.
  • Build strong client relationships through responsive communication and service.
  • Share client feedback and workflow insights to support product improvement.

Requirements

  • Active or previously licensed Pharmacy Technician preferred.
  • 2+ years of experience in a retail, specialty, mail-order, hospital, or long-term care pharmacy environment.
  • Strong interest in technology, software, automation, and process improvement.
  • Comfortable learning new systems and troubleshooting technical issues.
  • Excellent communication skills with the ability to explain technical concepts to pharmacy staff.
  • Strong organizational skills and attention to detail.
  • Ability to manage multiple client implementations and support requests simultaneously.
  • Comfortable conducting screen-sharing sessions and virtual meetings.
  • Self-motivated and capable of working independently in a remote environment.
  • Reliable internet connection and home office setup.
  • Experience with pharmacy management systems such as PioneerRx, PrimeRx, Rx30, Computer-Rx, FrameworkLTC, or QS/1 preferred.
  • Previous experience training pharmacy staff or supporting software implementations preferred.
  • Familiarity with healthcare technology, integrations, or workflow automation preferred.
  • Experience with ticketing systems such as Jira, Zendesk, or ServiceNow preferred.
  • Basic understanding of networking, Windows administration, or software troubleshooting preferred.
  • Experience working in specialty, compounding, long-term care, or high-volume retail pharmacies preferred.

Benefits

  • Fully remote work environment.
  • Paid Time Off.
  • 401(k) with company match.
  • Health insurance via ICHRA.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Alpaca

IT Operations Specialist

Alpaca 51-250 Capital Markets

Alpaca is hiring an IT Operations Specialist to support its globally distributed team and help maintain secure, reliable internal IT operations for a remote brokerage infrastructure company.

United States Canada North America Full-time Junior Security Analyst Technical Support Engineer
Cybersecurity Linux macOS
1 day, 12 hours ago
Zimperium

Customer Support Engineer - Endpoint/MTD (Device) & Cybersecurity

Zimperium 251-1K Professional Services

Zimperium is hiring a Customer Support Engineer to provide technical support for its mobile security platform, helping enterprise customers troubleshoot issues and resolve product problems in coordination with internal teams.

India Full-time Senior Security Engineer Technical Support Engineer
Android Android Studio AWS Cybersecurity Docker iOS Java JIRA JUnit Kafka Linux Machine Learning PostgreSQL Python SIEM Splunk SQL Unix Xcode
1 day, 13 hours ago
Dijital Team

Resident Support Analyst

Dijital Team 11-50 Internet Software & Services

Resident Support Analyst for a national student accommodation portfolio, providing frontline technology support for resident Wi-Fi and network access issues while helping maintain reliable service across a large property network.

Australia Full-time Junior Technical Support Engineer
1 day, 13 hours ago
Lone Wolf Technologies

Implementation Specialist

Lone Wolf Technologies 251-1K Internet Software & Services

Lone Wolf is seeking an Implementation Specialist to manage client implementation and professional services engagements, ensuring successful onboarding, training, and project delivery for its platform suite.

Canada Full-time Junior Implementation Engineer
$41k-$44k
1 day, 13 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers