RemoteLeaf Logo
Log in Sign up

Account Representative

1 month, 1 week ago
Egypt
Contract
Junior
Technical Account Manager
Customer and Technical Support
PowerShell Python SQL Windows Server
Apply Now
TJM Labs

TJM Labs

TJM Labs is a software development company specializing in AI automation that learns by observing humans. They provide services for AI software development, automation, web development, mobile app development, and more. Contact them today to explore th...

Internet Software & Services
View All Jobs 8

Description

  • Serve as the primary technical point of contact for assigned client accounts.
  • Coordinate and support remote deployment of automation solutions in client environments.
  • Configure environments, credentials, permissions, and connectivity settings needed for implementation.
  • Guide pharmacy clients through deployment, validation, onboarding, and handoff through screen-share and live support sessions.
  • Monitor automation activity, queue health, scheduled jobs, and execution performance in production.
  • Troubleshoot issues by reviewing logs, identifying root causes, restarting services, or escalating engineering issues when needed.
  • Maintain strong client relationships through responsive communication and issue resolution.
  • Document implementations, recurring issues, troubleshooting steps, and client-specific operational notes.
  • Escalate platform or engineering concerns with clear reproduction details and supporting logs.
  • Participate in an on-call rotation for after-hours and weekend support coverage.
  • Coordinate issue handoff across time zones with U.S.-based teammates.

Requirements

  • 2–4 years of experience in technical account management, IT support, technical operations, customer success, or systems administration.
  • Strong troubleshooting and problem-solving skills with the ability to work backward from symptoms to root cause.
  • Experience supporting Windows desktop/server environments, scheduled tasks, services, or networking fundamentals.
  • Excellent written and verbal English communication skills.
  • Comfortable leading screen-share sessions and speaking directly with U.S.-based clients.
  • Strong organizational skills with the ability to manage multiple client issues simultaneously.
  • Reliable home office setup with stable internet and power for remote support work.
  • Willingness to participate in an on-call rotation, including occasional weekend coverage.
  • Experience with RPA or automation platforms such as UiPath, Automation Anywhere, Blue Prism, or Power Automate is preferred.
  • Prior experience in a client-facing technical support or technical account role is preferred.
  • Familiarity with remote support tools such as TeamViewer, AnyDesk, ScreenConnect, or RDP is preferred.
  • Scripting experience in PowerShell, Python, or similar is preferred.
  • Exposure to ticketing systems such as Jira Service Management, ServiceNow, or Zendesk is preferred.
  • Basic SQL knowledge for troubleshooting data or automation outputs is preferred.
  • Experience in healthcare, pharmacy, or regulated operational environments is preferred.

Benefits

  • $10 USD/hour compensation.
  • Remote-first work environment.
  • Paid time off.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Beacon Biosignals

Forward Deployed Engineer

Beacon Biosignals 11-50 Biotechnology

Beacon Biosignals is hiring a Forward Deployed Engineer to partner with customers and internal teams on the Datastore platform that powers brain-data integrations, analytics, and applied solutions for clinical and real-world studies.

France United States Full-time Senior Solutions Engineer Technical Account Manager
$150k-$170k
GraphQL Julia Looker Python R REST API Snowflake SQL Superset
1 day, 13 hours ago
Jenzabar

Senior Business Consultant - Technical Lead (Student)

Jenzabar 251-1K Internet Software & Services

Jenzabar is hiring a Senior Business Consultant - Technical Lead (Student) to provide technical leadership, training, process improvement, and consulting support for Professional Services and Jenzabar One clients in the Student module area.

United States Full-time Senior Implementation Consultant Technical Account Manager
$65k-$78k
SQL
1 day, 13 hours ago
SMA America

Field Service Engineer (2 Openings) — Texas

SMA America 251-1K Electrical Equipment

SMA America is hiring a Field Service Engineer in Texas to commission, troubleshoot, repair, and maintain utility inverters in the field for renewable energy customers.

United States Full-time Junior Technical Account Manager Technical Support Engineer
$69k-$74k
2 days, 13 hours ago
K Group Companies

Technical Account Manager - Electronic Security Systems

K Group Companies 51-250 Internet Software & Services

K Group Companies is seeking a Technical Account Manager to serve as the primary client liaison for physical security and managed services accounts, driving account growth and solution alignment for existing and prospective customers.

United States Full-time Junior Technical Account Manager
3 days, 13 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers