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Associate Technical Account Manager

21 hours, 3 minutes ago
United States
Full-time
Junior
Technical Account Manager
Customer and Technical Support
GCP macOS Power BI Python SQL Tableau
Apply Now
ActivTrak

ActivTrak

ActivTrak provides free workforce analytics software for productivity management, empowering teams with insights to optimize productivity and ensure compliance.

Professional Services
51-250
Founded 1995
$70M raised
View All Jobs 3

Description

  • Manage the support ticket queue for assigned customer accounts and prioritize technical issues.
  • Use empathetic listening and cross-functional collaboration to troubleshoot problems and deliver tailored solutions.
  • Relay customer feedback and issue patterns to support product improvement.
  • Create, monitor, and drive engineering tickets for high-severity or complex cases.
  • Provide clear, frequent communication throughout the support process, including leading customer calls when needed.
  • Prepare and present health and configuration checks for customers.
  • Review account configuration and data to identify best practices and actionable recommendations.
  • Collaborate with Sales and Success teams across the customer lifecycle.
  • Provide technical support for unassigned accounts flagged for active mitigation by Customer Success.

Requirements

  • 2-3 years of experience in customer-facing technical support roles such as Technical Account Management, Technology Consulting, Solutions Architecture, Cloud Computing, System Management, or Technical Support Engineering.
  • Advanced experience troubleshooting web applications and Windows and MacOS operating systems.
  • SQL and Python scripting experience.
  • Networking knowledge including routing, firewalls, and proxies, plus general knowledge of cloud security applications.
  • Familiarity with system and policy management tools such as GPO.
  • Familiarity with cloud services such as Azure AD, Intune, and BigQuery.
  • Familiarity with BI tools such as PowerBI, Tableau, and Google Looker Studio.
  • Exceptional communication and presentation skills with the ability to influence at all levels of an organization.
  • Ability to explain complex technical concepts in business-friendly terms.
  • Ability to map business requirements into technical features and communicate customer needs to internal partners.
  • Experience leading cross-functional teams to resolve customer needs or projects.

Benefits

  • Remote position within the US.
  • Minimal travel.
  • Limited physical demands.
  • Opportunity to join a VC-backed company.
  • Equal-opportunity employer with an inclusive workplace commitment.

Interested in this position?

Apply directly on the company website

Apply Now

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