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Customer Engineer (Coordinator)

21 hours, 44 minutes ago
Philippines
Full-time
Mid Level
Technical Account Manager
Customer and Technical Support
SQL
Apply Now
Willow

Willow

Willow is a global technology company that specializes in smart buildings, building operations, digital twins, digital engineering, digital architecture, and condition-based maintenance. Through its software platform WillowTwin™, Willow creates digital...

Construction & Engineering
51-200
Founded 2017
View All Jobs 4

Description

  • Build and configure Digital Twins for clients on live deployment projects.
  • Process and validate building-system data, including HVAC, BMS, electrical, and mechanical data.
  • Use 3D building models to understand layouts and support accurate Digital Twin creation.
  • Analyze large datasets to identify issues and ensure data accuracy.
  • Coordinate with cross-functional teams to set up and support system integrations.
  • Use AI tools to improve data processing, documentation, and problem-solving.
  • Provide daily updates to the Team Leader on progress, risks, issues, and blockers.
  • Partner with Product and Engineering teams to improve platform capabilities and roadmap.

Requirements

  • 3+ years of experience in MEP or building services engineering, building automation services, or project/program coordination, ideally in a SaaS or technology-enabled services business.
  • MEP engineering background in mechanical, electrical, and/or plumbing systems, particularly built-environment control and monitoring.
  • Understanding of HVAC controls, Building Management Systems (BMS), lighting controls, energy metering, IT/OT/IoT networks, and access control or security systems.
  • Experience with 3D modeling or BIM tools such as Revit, Navisworks, or Archicad (preferred).
  • Ability to analyze large, disparate datasets using Excel, SQL, or similar tools.
  • Comfort using or learning AI tools such as Claude to improve productivity.
  • Ability to explain complex technical information clearly to internal and external stakeholders.
  • Experience coordinating complex, cross-functional projects and managing stakeholder expectations.
  • Positive, flexible, motivated, and self-directed approach.

Interested in this position?

Apply directly on the company website

Apply Now

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