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Technical Support Engineer I

43 minutes ago
Ireland
Full-time
Junior
Technical Support Engineer
Customer and Technical Support
AWS Azure Docker GraphQL HTTP JWT OAuth OpenShift PostgreSQL Python Redis REST API Ruby SQL TLS TypeScript
Apply Now
Tines

Tines

Tines is a smart, secure workflow builder that empowers technical teams to automate processes without code, making security teams more effective and efficient.

Construction & Engineering
51-250
Founded 2018
$96M raised
View All Jobs 18

Description

  • Respond to technical inquiries through Slack, in-app chat, and email while maintaining responsive service and accurate ticket records.
  • Troubleshoot API integrations, systems issues, networking and security problems, third-party integrations, and multi-product workflows.
  • Interpret API documentation and build, test, modify, and troubleshoot Tines workflows with customers remotely.
  • Configure and troubleshoot authentication methods including OAuth and JWT.
  • Document tool connections, workflows, troubleshooting steps, and detailed shift handovers.
  • Collaborate with Support and cross-functional teams, represent customer needs, and provide product feedback.
  • Identify bugs, product improvements, and opportunities to enhance the customer experience.
  • Make independent prioritization, troubleshooting, and escalation decisions during unsupervised weekend shifts.
  • Page on-call engineers or escalate issues outside normal hours when appropriate.

Requirements

  • 2+ years of technical support experience in a SaaS environment, preferably automation-related.
  • Practical experience constructing, testing, and debugging REST and GraphQL API requests using documentation and SDK examples.
  • Experience troubleshooting web-based environments, including HTTP, SSL, and basic networking.
  • Exposure to AI actions and agentic workflows, including LLM APIs, prompt structures, and MCP.
  • Familiarity with at least one modern programming language such as Python, TypeScript, or Ruby.
  • Familiarity with SQL and GraphQL query languages.
  • Strong written, verbal, analytical, troubleshooting, organizational, and time-management skills.
  • Ability to explain complex technical concepts to technical and non-technical audiences.
  • Ability to work autonomously, exercise sound judgment, and determine when to escalate issues.
  • Availability for Sunday–Wednesday shifts from 6:00 am–4:00 pm local time, including solo weekend work.
  • Preferred: networking knowledge, AI customer-support experience, fluent German, or Tines certification.
  • Preferred: familiarity with Docker, Postgres, Redis/Valkey, load balancers, and AWS, Azure, GKE, or OpenShift.

Interested in this position?

Apply directly on the company website

Apply Now

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