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Lead, Onboarding, KYC, UK

2 weeks, 2 days ago
India
Full-time
Lead
Operations Manager
Project and Program Management
Apply Now
Tide

Tide

Tide is a UK SME business account provider revolutionizing business banking with smart solutions that save time and money for entrepreneurs.

Banks
51-250
Founded 2015
$195M raised
View All Jobs 7

Description

  • Lead the First Line KYC function for pre-boarding and onboarding activities, including identity verification, business verification, risk profiling, and screening.
  • Ensure operational execution of Tide’s KYC framework during onboarding.
  • Design and implement efficient, scalable onboarding workflows aligned with regulatory requirements and internal risk appetite.
  • Partner with Compliance to embed regulatory changes and new requirements into operational processes.
  • Own and continuously improve onboarding SLAs, quality controls, and operational metrics.
  • Define and oversee the use of automation, tooling, and data sources to improve onboarding throughput and accuracy.
  • Collaborate with Product and Engineering teams to define onboarding requirements and support feature development and rollout.
  • Maintain oversight of headcount, forecasting, and cost control within the function.
  • Represent the onboarding KYC function in governance forums, risk committees, audits, and regulatory interactions.
  • Drive a culture of ownership, collaboration, compliance, and member-first thinking across the team.

Requirements

  • At least 5 years of senior leadership experience in KYC, onboarding, or AML operations within Financial Services, Fintech, or regulated sectors.
  • Strong expertise in KYC onboarding frameworks, member due diligence, business verification, and risk assessment processes.
  • Experience managing large operational teams and developing people and culture.
  • In-depth knowledge of relevant regulatory frameworks, including UK Money Laundering Regulations, EU AMLD, and local licensing obligations.
  • Understanding of onboarding risk typologies such as impersonation fraud, synthetic identities, shell companies, PEPs, and sanctions.
  • Demonstrable experience working with Product and Tech teams to implement operational tools, decision engines, and automation solutions.
  • Excellent communication, influencing, and stakeholder management skills.
  • Fluency in English.
  • Data-driven mindset with confidence using KPIs, MI, and analytics to drive performance and decision-making.
  • Ability to thrive in a fast-paced, scaling business with evolving priorities.

Benefits

  • Flexible working arrangements, including remote work from home or anywhere in your home country.
  • Ability to work from a different country for up to 90 days per year.
  • Self and Family Health Insurance.
  • Term and Life Insurance.
  • OPD benefits.
  • Mental wellbeing support through Plumm.
  • Learning and Development budget.
  • WFH setup allowance.
  • Family and friendly leaves.

Interested in this position?

Apply directly on the company website

Apply Now

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