Systems Administrator

13 hours, 58 minutes ago
Full-time
Mid Level
DevOps and Infrastructure
THRIVE

THRIVE

Thrive Learning is the industry's fastest-growing learning technology company, providing a comprehensive all-in-one Learning & Skills Platform that integrates learning, skills, and communication to upskill people faster and more collaboratively. Truste...

Internet Software & Services
51-250
Founded 2018

Description

  • Communicate with customers via phone, email, and chat with timely, professional updates throughout incident resolution.
  • Perform advanced troubleshooting and secondary response for escalated customer issues.
  • Document incidents, actions taken, and resolutions accurately in Thrive’s tools.
  • Analyze unfamiliar server, workstation, and network environments to determine the fastest path to resolution.
  • Support and troubleshoot diverse computing environments across multiple business clients.
  • Perform rapid root-cause analysis for workstation-, server-, and network-level incidents.
  • Resolve high-level technical incidents independently following standard operating procedures and best practices.
  • Use vendor-specific and application-specific tools to resolve customer incidents efficiently.
  • Set and manage client expectations with appropriate urgency and clear next steps.
  • Provide guidance to clients on applications, best practices, and infrastructure standards.
  • Develop, document, and help implement client standards based on Thrive best practices.
  • Identify recurring issues and contribute to permanent fixes through problem management and continuous improvement.
  • Review client environments for security best practices and participate in change management activities.
  • Monitor escalated service tasks, ensuring proper prioritization, documentation, and escalation.
  • Provide mentoring and technical leadership to other engineers and collaborate with team leadership to improve service delivery.

Requirements

  • 3–5 years of IT support/operations experience, including MSP or multi-tenant environments.
  • Deep experience with Windows Server, Active Directory, Azure AD/Entra, Exchange/M365 administration, Intune, and SharePoint.
  • Working knowledge of networking concepts including Layer 2/3, VLANs, DHCP/DNS, NAT, and site-to-site VPNs.
  • Experience with endpoint security tools (EDR/AV), backup/DR, and patch management.
  • Proficiency with PowerShell scripting and automation.
  • Strong incident management, change control, and documentation skills.
  • Excellent written and verbal communication, documentation, and time-management skills.
  • Ability to work independently and collaboratively in a team environment.
  • Availability to work after hours or participate in on-call rotations as required.
  • Excellent customer service skills.
  • Willingness to visit nearby client sites when necessary (optional).
  • CompTIA Network+ or A+ preferred.
  • Microsoft Certified: Azure Administrator (AZ-104) or Microsoft 365 Administrator (MS-102) preferred.
  • ITIL v4 Foundation preferred.

Interested in this position?

Apply directly on the company website

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