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EDI Specialist

1 week, 5 days ago
United States
Full-time
Entry Level
Customer Support
Customer and Technical Support
XML
Apply Now
DentalXChange

DentalXChange

DentalXChange is a leading dental payments platform that revolutionizes the payment process by connecting providers, partners, and payers. With innovative EDI services like ClaimConnect and DentalXChange Financial Services, they streamline business pro...

Internet Software & Services
51-250
Founded 1989
View All Jobs 2

Description

  • Provide operational support for production practices and resolve assigned issues.
  • Monitor, review, troubleshoot, and correct EDI issues to prevent recurrence.
  • Perform tests on production applications and prepare recovery procedures.
  • Coordinate with IT groups and external vendors to maintain reliable service.
  • Analyze business processes and ensure compliance with controlled procedures.
  • Monitor alerts and escalate issues related to systems and procedures.
  • Maintain accurate support tickets, documentation, and follow-up actions.
  • Communicate updates, issues, and resolutions in a timely manner.
  • Develop and maintain professional relationships with clients, vendors, and internal departments.
  • Support training guides and assist other team members as needed.

Requirements

  • 1 year of related experience preferred.
  • Basic knowledge of EDI transaction types preferred, including X12 837D, 270/271, 835, and XML.
  • Basic knowledge of Microsoft SQL Server Management Studio.
  • Basic knowledge of UltraEdit and/or Notepad++.
  • Basic knowledge of CuteFTP file transfer software.
  • Basic knowledge of Microsoft Office, especially Excel and Outlook.
  • Basic knowledge of AI tools such as Claude and Copilot.
  • Ability to quickly learn DentalXChange processes and applications.
  • Strong verbal, written, and interpersonal communication skills.
  • Ability to multitask accurately in a fast-paced environment.

Benefits

  • Pay range of $20.00 to $23.00 per hour, DOE.
  • Medical, dental, and vision insurance eligible first of the month after start date.
  • Unlimited PTO.
  • Paid time off for sick leave, jury duty, and bereavement.
  • 10 company-paid holidays.
  • 401(k) with company match.
  • Health Advocate support.
  • Healthcare and dependent care flexible spending accounts.

Interested in this position?

Apply directly on the company website

Apply Now

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