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Client Success Manager for Medical-Practice Marketing Agency

8 hours, 17 minutes ago
Mexico, Argentina, Chile, Colombia
Contract
Senior
Account Manager
Sales and Business Development
ClickUp Facebook Ads
Apply Now
The Limitless Agency

The Limitless Agency

The Limitless Agency is a boutique digital marketing firm that offers unique digital campaign strategies tailored to each client's business. Founded on the belief that success requires vision, strategy, and high standards, they work closely with client...

Professional Services
1-10
Founded 2021
View All Jobs 6

Description

  • Lead client onboarding, coordinate account access, and train clinic teams on GoHighLevel and lead-management workflows.
  • Run weekly performance calls during the first six weeks after launch and provide ongoing support and reviews.
  • Analyze funnel metrics including cost per lead, booked consultations, speed to lead, call activity, booking and show rates, and patient conversion.
  • Diagnose performance bottlenecks across campaign lead quality, clinic follow-up, and patient acquisition.
  • Provide actionable recommendations and coach practice owners and teams on follow-up, call activity, and conversion improvements.
  • Collaborate with media buying, creative, and operations teams to coordinate campaign changes, deliverables, and issue resolution.
  • Own client communications, satisfaction, account health, retention, and proactive risk management.
  • Identify eligible service upsell opportunities, secure approvals, and collect payment when appropriate.
  • Progressively assume client-facing responsibilities from the founder and independently manage account conversations.

Requirements

  • Strong experience with Meta Ads and performance marketing, including interpreting funnel and conversion metrics independently.
  • Experience serving medical practices or healthcare-related businesses and understanding clinic inquiry-to-patient conversion.
  • Excellent spoken and written English, strong comprehension, and confidence advising U.S. practice owners.
  • Proven client-facing experience in account management, client success, marketing strategy, or a similar consultative role.
  • Sound judgment, proactive problem-solving, and strong follow-through.
  • Ability to challenge clients respectfully and collaborate effectively with internal colleagues.
  • Comfort managing multiple client relationships and coordinating cross-functional work independently.
  • Availability primarily from 9:00 AM to 5:00 PM Eastern Time, with occasional later client calls.
  • 5+ years of experience in medical marketing agencies, client success, account management, or performance marketing (preferred).
  • Experience with U.S. clinics, GoHighLevel or comparable CRM tools, ClickUp, and improving onboarding or retention processes (preferred).

Benefits

  • Fully remote independent-contractor role, with core hours aligned to U.S. Eastern Time.
  • USD $3,000–$3,500 monthly base compensation.
  • Performance incentives including 10% first-month recurring-revenue upsell commission, a $300 monthly retention bonus, and a $500 quarterly performance bonus, subject to targets and eligibility.
  • Substantial ownership of client relationships, with direct access to the founder and increasing client-facing responsibility.
  • Opportunity to build the client success function within a growing specialized agency.
  • Potential career growth into mentoring additional Client Success Managers or broader client success leadership.
  • Autonomous, collaborative culture focused on meaningful work and minimal unnecessary meetings.

Interested in this position?

Apply directly on the company website

Apply Now

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