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Technical Implementation Specialist

13 hours, 57 minutes ago
United States
Full-time
Mid Level
Implementation Engineer
Project and Program Management
SQL
Apply Now
The Everway Company

The Everway Company

Break down barriers to learning and work with our advanced technology. Unlock the full potential of every mind.

Internet Software & Services
View All Jobs 6

Description

  • Lead customers through the onboarding and implementation process from kickoff to go-live.
  • Coordinate implementation timelines, milestones, and deliverables to support successful deployments.
  • Facilitate customer meetings, communications, and follow-up activities throughout implementation.
  • Partner with Customer Success, Product, and Technical teams to deliver a consistent customer experience.
  • Identify implementation risks or blockers and work with stakeholders to resolve them.
  • Support technical onboarding activities, including integrations, data setup, and system configuration.
  • Troubleshoot common implementation and integration issues and escalate more complex problems when needed.
  • Communicate technical concepts and implementation progress clearly to technical and non-technical audiences.
  • Maintain implementation documentation and contribute to improvements in processes, workflows, and reporting.

Requirements

  • 4+ years of experience in implementation, customer success, technical support, or a similar customer-facing technical role.
  • Experience working directly with customers in a SaaS or technology environment.
  • Experience coordinating multiple implementation projects and managing competing priorities.
  • Working knowledge of APIs, data integrations, system configuration, or data workflows.
  • Experience supporting integrations such as SSO, rostering, or data synchronisation.
  • A structured approach to troubleshooting technical issues and recognizing when escalation is required.
  • Strong communication skills for working with customers and internal stakeholders.
  • Experience maintaining implementation documentation and improving operational processes.
  • Experience within SaaS, EdTech, or implementation-focused environments is preferred.
  • Familiarity with CRM systems, ticketing platforms, and project management tools is preferred.
  • Basic SQL skills or experience querying data are preferred.
  • Experience using AI-enabled tools to improve implementation workflows, documentation, or issue diagnosis is preferred.
  • Ability to work within Pacific or Mountain Time Zones to support business needs.

Benefits

  • Competitive salary with bonus opportunities.
  • Flexible work schedules.
  • Comprehensive health and wellness benefits.
  • Flexible time off plans.
  • Career growth through development programs.
  • Collaborative and innovative culture.
  • Drug-Free Workplace.
  • Equal Opportunity Employer status.

Interested in this position?

Apply directly on the company website

Apply Now

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