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Implementation Engineer

15 hours, 39 minutes ago
Europe, United Kingdom, Croatia, Poland, Romania
Full-time
Junior
Implementation Engineer
Customer and Technical Support
E-commerce JSON Node.js Python Salesforce
Apply Now
DigitalGenius

DigitalGenius

DigitalGenius is an AI platform that automates and enhances customer service with deep learning and AI, delivering exceptional support across multiple channels.

Professional Services
11-50
Founded 2014
$26M raised
View All Jobs 3

Description

  • Build and configure automation flows within the DigitalGenius platform to deliver the client's first live use case.
  • Fine-tune AI behavior and logic based on real customer interactions and feedback during implementation.
  • Integrate the platform with third-party customer service tools such as Dixa, Zendesk, and Salesforce using APIs and webhooks.
  • Collaborate with customers to understand requirements and tailor solutions to their business needs.
  • Work closely with Commercial and Customer Success teams to onboard customers quickly and smoothly.
  • Conduct training sessions and workshops to help customers use the solutions effectively.
  • Monitor implementation progress and ensure projects are delivered on time.
  • Identify, troubleshoot, and resolve technical issues during the implementation phase.
  • Gather customer feedback continuously to improve the implementation process and product offerings.

Requirements

  • 2+ years of experience in technical implementation or solutions engineering, preferably in a SaaS environment.
  • Strong understanding of APIs, JSON, webhooks, and system integrations.
  • Coding experience in Node.js and Python.
  • Excellent problem-solving skills and the ability to troubleshoot technical issues effectively.
  • Exceptional verbal and written communication skills, with the ability to explain technical concepts to non-technical audiences.
  • Proven experience managing multiple projects simultaneously while meeting deadlines.
  • Experience in the e-commerce or AI industry is preferred.
  • Familiarity with customer service platforms and helpdesk systems is preferred.
  • Must be able to work remotely from the EU and align with UK business hours (GMT/BST).

Benefits

  • Fully remote work with access to a workspace of your choice.
  • Competitive salary and equity package.
  • Generous vacation policy with 25 days off.
  • Birthday off in addition to the vacation policy.
  • Monthly lifestyle wallet.

Interested in this position?

Apply directly on the company website

Apply Now

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