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Institutional Success Specialist, Credit Mobility

14 hours, 42 minutes ago
United States
Full-time
Mid Level
Customer Success
Project and Program Management
JSON Power BI SQL Tableau
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ITHAKA

ITHAKA

ITHAKA is a nonprofit organization dedicated to enhancing access to higher education and knowledge by providing an extensive online library of digital academic resources, including journals, books, and primary sources, while also offering research and ...

Diversified Consumer Services
251-1K
Founded 1995
View All Jobs 2

Description

  • Coordinate onboarding, data validation, and adoption activities for participating colleges and universities as the day-to-day point of contact.
  • Work with institutional partners to troubleshoot data anomalies in transfer equivalency and program requirement data.
  • Track onboarding and engagement progress across milestones, timelines, requirements, and deliverables for multiple partner institutions.
  • Lead training sessions and share documentation and support resources with student users, administrators, and staff.
  • Monitor partner engagement and drive adoption through training, education, best-practice guidance, and direct outreach.
  • Gather customer feedback and communicate partner needs and priorities to product and development teams.
  • Collaborate with product, project management, engineering, UX, researchers, and subject matter experts to improve the Transfer Explorer experience.
  • Support partner institutions after onboarding to ensure they are using the service effectively and seeing value from it.
  • Occasionally travel for office visits, conferences, and site visits, less than 10% of the time.

Requirements

  • 3-7 years of hands-on experience in a higher education institution working with student information systems, degree audit systems, transfer articulation, or student records operations.
  • Experience managing customer or partner relationships across complex projects or organizations.
  • Strong organizational and project coordination skills with exceptional attention to detail.
  • Ability to manage multiple stakeholders and priorities simultaneously.
  • Technical acumen to examine datafeeds and understand institutional data and relational database structures.
  • Excellent verbal and written communication skills.
  • Strong presentation and relationship management skills.
  • Entrepreneurial mindset and ability to thrive in a dynamic, creative team.
  • 2-3 years of experience in customer success or partner management, preferred.
  • Familiarity with credit transfer processes, SQL, Power BI, Tableau, or related reporting and analytics platforms, preferred.
  • Experience leading trainings, onboarding sessions, or customer education initiatives, preferred.
  • Experience working at a Banner and/or DegreeWorks institution, preferred.
  • No immigration sponsorship required; candidates must be able to work and reside in the continental U.S.

Benefits

  • Starting salary range of $73,000 to $92,000 per year.
  • Medical, dental, and vision insurance plans.
  • Employer-paid 10% retirement contribution.
  • Paid parental and caregiver leave.
  • 22 days of paid time off.
  • 11 paid holidays and up to 12 paid sick days.
  • Wellness benefits.
  • Remote/distributed work arrangement across the continental United States.

Interested in this position?

Apply directly on the company website

Apply Now

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