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Professional Services Engineer (Microsoft Cybersecurity)

1 month, 3 weeks ago
United Kingdom
Full-time
Junior
Implementation Engineer
Cybersecurity
Azure CrowdStrike Splunk
Apply Now
Phoenix Software

Phoenix Software

Phoenix Software specializes in leveraging information technology to empower the UK public sector to innovate and transform, facilitating the delivery of smart connected services to various stakeholders, including staff, citizens, patients, and students.

IT Services
251-1K
Founded 1990
View All Jobs 5

Description

  • Deliver complex technical implementations for customer projects as a delivery subject matter expert.
  • Lead implementation of agreed technical designs created by Solution Architects and Technical Consultants.
  • Diagnose and resolve technical issues to maintain customer satisfaction and solution quality.
  • Work with Project Managers to meet milestones, timelines, and delivery standards.
  • Deliver technical knowledge-transfer workshops and customer handover sessions.
  • Produce high-quality post-delivery reports and technical documentation.
  • Build and maintain strong knowledge of products and solutions across the practice.

Requirements

  • Experience working as a Support Analyst or Engineer with proven ability to troubleshoot and resolve technical issues.
  • Strong knowledge of Microsoft cloud and security technologies, including Exchange Online, Entra ID, and Azure.
  • Hands-on experience with Microsoft identity and access security services, including Conditional Access, PIM, RBAC, and identity protection.
  • Experience deploying and supporting Microsoft XDR solutions, including Defender for Endpoint, Identity, Cloud Apps, and Office 365.
  • Strong technical documentation and post-delivery reporting skills.
  • Excellent communication skills with a customer-focused mindset.
  • Strong problem-solving ability with a positive, resilient, and adaptable approach.
  • Desire for continuous improvement and learning across security technologies.
  • Desirable experience with Microsoft Information Protection and Purview, including DLP and Data Lifecycle Management.
  • Desirable experience with email security tools such as Defender for Office 365, Mimecast, or Barracuda.
  • Desirable experience with SIEM platforms including Microsoft Sentinel, Splunk, or LogRhythm.
  • Desirable experience with endpoint protection solutions such as Microsoft Defender, Sophos, or CrowdStrike.
  • Microsoft Certified: Azure Fundamentals (AZ-900), M365 Fundamentals (MS-900), or Security Fundamentals (SC-900) is preferred.
  • Must be able to pass a Baseline Personal Security Standard (BPSS) check.

Benefits

  • Remote working with occasional visits to the HQ in Pocklington and to customers.
  • Two-stage interview process, following an initial recruitment screen.
  • Structured learning pathways, funded industry certifications, and mentoring.
  • Mental health support, flexible working, and active employee networks.
  • A culture built on trust and belonging.
  • Commitment to equity and inclusion.
  • Work that supports essential UK public sector services.
  • Opportunity to work alongside genuine experts and leading technology providers.

Interested in this position?

Apply directly on the company website

Apply Now

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