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Rostering Specialist, District Success (10 month Fixed Term)

3 weeks, 2 days ago
United States
Contract
Junior
Implementation Engineer
Customer and Technical Support
Apply Now
Khan Academy

Khan Academy

Khan Academy is a nonprofit organization dedicated to providing free, world-class education in a variety of subjects including math, art, computer programming, economics, and more. Their mission is to make high-quality educational resources accessible ...

Diversified Consumer Services
51-250
Founded 2007
$3M raised
View All Jobs 7

Description

  • Collaborate with district administrators, district IT leaders, and staff to connect Khan Academy to school district rosters and keep them updated daily.
  • Lead initial onboarding calls with district partners to gather rostering information and explain the rostering process.
  • Document rostering details for each district partner to support internal tracking and timely service delivery.
  • Manage the technical setup of assigned district rosters with a strong focus on accuracy.
  • Develop product expertise to support unique district implementations.
  • Monitor new partner account activation and troubleshoot issues as they arise.
  • Communicate onboarding and activation status with internal and external stakeholders.
  • Support internal team members with technical issues reported by district partners.
  • Monitor daily roster syncs and contact district partners to confirm large roster changes.

Requirements

  • 2+ years of experience in a customer onboarding or technical support role.
  • 2+ years of rostering experience preferred.
  • An appreciation for learning how technology works at a deep level.
  • Ability to identify when something is working as intended versus when an issue needs to be addressed.
  • Enjoyment of building, documenting, and improving internal processes for seamless operations and stakeholder engagement.
  • Ability to describe complex products or processes in a way that is easy to understand.
  • Strong verbal and written communication skills.
  • A flexible and people-first attitude.
  • Excellent prioritization skills and follow-through.
  • Knowledge of K-12 users and stakeholders.
  • Motivation by Khan Academy’s mission to provide a free, world-class education for anyone, anywhere.
  • Proven cross-cultural competency demonstrating self-awareness, awareness of others, and the ability to adopt inclusive perspectives, attitudes, and behaviors.

Benefits

  • Competitive salary with a compensation band of $77,600 to $87,300 USD annually.
  • Ample paid time off as needed.
  • 8 pre-scheduled Wellness Days in 2026.
  • Remote-first culture with flexibility based on your time zone.
  • Generous parental leave.
  • 401(k) with 4% matching.
  • Comprehensive insurance including medical, dental, vision, and life coverage.
  • Opportunities to connect through affinity, ally, and social groups.

Interested in this position?

Apply directly on the company website

Apply Now

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