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Rostering Specialist, District Success (10 month Fixed Term)

13 hours, 42 minutes ago
United States
Contract
Junior
Implementation Engineer
Customer and Technical Support
Apply Now
Khan Academy

Khan Academy

Khan Academy is a nonprofit organization dedicated to providing free, world-class education in a variety of subjects including math, art, computer programming, economics, and more. Their mission is to make high-quality educational resources accessible ...

Diversified Consumer Services
51-250
Founded 2007
$3M raised
View All Jobs 2

Description

  • Collaborate with district administrators, district IT leaders, and staff to connect Khan Academy to school district rosters and keep them updated daily.
  • Lead initial onboarding calls with district partners to gather rostering information and explain the rostering process.
  • Document rostering details for each district partner to support internal tracking and timely service delivery.
  • Manage the technical setup of assigned district rosters with a strong focus on accuracy.
  • Develop product expertise to support unique district implementations.
  • Monitor new partner account activation and troubleshoot issues as they arise.
  • Communicate onboarding and activation status with internal and external stakeholders.
  • Support internal team members with technical issues reported by district partners.
  • Monitor daily roster syncs and contact district partners to confirm large roster changes.

Requirements

  • 2+ years of experience in a customer onboarding or technical support role.
  • 2+ years of rostering experience preferred.
  • An appreciation for learning how technology works at a deep level.
  • Ability to identify when something is working as intended versus when an issue needs to be addressed.
  • Enjoyment of building, documenting, and improving internal processes for seamless operations and stakeholder engagement.
  • Ability to describe complex products or processes in a way that is easy to understand.
  • Strong verbal and written communication skills.
  • A flexible and people-first attitude.
  • Excellent prioritization skills and follow-through.
  • Knowledge of K-12 users and stakeholders.
  • Motivation by Khan Academy’s mission to provide a free, world-class education for anyone, anywhere.
  • Proven cross-cultural competency demonstrating self-awareness, awareness of others, and the ability to adopt inclusive perspectives, attitudes, and behaviors.

Benefits

  • Competitive salary with a compensation band of $77,600 to $87,300 USD annually.
  • Ample paid time off as needed.
  • 8 pre-scheduled Wellness Days in 2026.
  • Remote-first culture with flexibility based on your time zone.
  • Generous parental leave.
  • 401(k) with 4% matching.
  • Comprehensive insurance including medical, dental, vision, and life coverage.
  • Opportunities to connect through affinity, ally, and social groups.

Interested in this position?

Apply directly on the company website

Apply Now

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