Italian Speaking Customer Agent For US Shipping Company - Work Remote In Greece

3 hours, 20 minutes ago
Full-time
Junior
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Serve as the primary point of contact for Italian-speaking customers via phone, email, and live chat.
  • Handle inquiries about shipments, freight bookings, delivery tracking, and cargo status.
  • Provide accurate information on shipping schedules, transit times, customs documentation, and freight rates.
  • Manage shipping orders, including booking confirmations, amendments, and cancellations.
  • Investigate and resolve complaints involving delayed, damaged, or missing shipments.
  • Escalate complex cases to the appropriate freight operations team when needed.
  • Liaise with logistics, operations, and warehousing teams to resolve customer concerns.
  • Maintain accurate records of customer interactions and shipping transactions in CRM and freight management systems.
  • Proactively communicate shipping updates, service disruptions, and regulatory changes to customers.
  • Share recurring customer pain points and feedback to support continuous improvement.

Requirements

  • Native or fluent Italian language skills, both spoken and written, are essential.
  • Valid EU passport is mandatory for employment eligibility.
  • Strong command of English for internal communication, reporting, and coordination with the US-based team.
  • Previous experience in customer service, logistics support, freight coordination, or a related shipping environment is highly advantageous.
  • Strong computer literacy and the ability to use CRM platforms, ticketing systems, and freight tracking tools.
  • Excellent interpersonal and problem-solving skills with a calm, professional, customer-first approach.
  • Ability to work independently in a fully remote setting while maintaining productivity, communication, and accountability.

Benefits

  • Competitive monthly salary reflective of experience and language skills.
  • Fully paid training.
  • Comprehensive health insurance.
  • Fully paid relocation package including return flight, airport transfer, and hotel accommodation.
  • Monthly performance bonus.
  • Two extra salaries per year, including a 13th and 14th salary.
  • Stable, long-term remote employment with a reputable international US shipping company.
  • Collaborative, multicultural team environment with opportunities for professional growth and career advancement.

Interested in this position?

Apply directly on the company website

Apply Now

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