Marketing Coordinator - CRM & Loyalty

6 hours, 10 minutes ago
Full-time
Junior
Marketing and Growth
Terrabis

Terrabis

Terrabis is a cannabis company with a simple mission to better the lives of patients and communities. They offer a premium cannabis selection, patient service, and aim to create a broader understanding of cannabis through education. With licensed produ...

Pharmaceuticals
11-50

Description

  • Build, schedule, QA, and send SMS and email campaigns using Alpine IQ or similar CRM tools.
  • Execute retention, winback, loyalty, offer, and automation campaigns aligned with strategic briefs and the marketing calendar.
  • Create and maintain customer audiences and segments based on purchase behavior, visit frequency, preferences, and loyalty tier.
  • Maintain CRM data, including customer profiles, loyalty points, consent records, and list hygiene.
  • Track campaign and retention KPIs and prepare regular performance reports.
  • Monitor campaign delivery and troubleshoot CRM send failures, data sync errors, and automation issues.
  • Support loyalty members and store teams by phone and email on points, rewards, tiers, account access, and communication preferences.
  • Maintain loyalty program documentation, customer contact logs, and CRM vendor support follow-up.
  • Collaborate with marketing, retail activators, and store teams on customer journeys, program changes, and in-store loyalty signups.
  • Prepare presentation materials, organize meetings, and track action items.

Requirements

  • Bachelor’s degree in Marketing, Communications, Business, or a related field, or equivalent experience.
  • 1–3 years of hands-on CRM experience building and sending email and/or SMS campaigns.
  • Customer service experience, ideally including phone support.
  • Experience with Alpine IQ strongly preferred; experience with a similar CRM or email/SMS platform accepted.
  • Experience building audiences and segments using customer and purchase data.
  • Proficiency with Excel or Google Sheets for data entry, cleanup, and reporting.
  • Comfort using Microsoft Teams and familiarity with Claude or ChatGPT AI platforms.
  • Strong organization, attention to detail, written and verbal communication, and customer service skills.
  • Ability to troubleshoot independently, escalate issues appropriately, and work dependably in a remote environment.
  • Cannabis retail, dispensary, Dutchie or other POS/ecommerce platform, and Asana or similar project-management tool experience are preferred.

Benefits

  • Remote role available across the United States.
  • Salary range of $55,000–$65,000 USD.
  • Company-covered postage and shipping costs for customer mailings.

Interested in this position?

Apply directly on the company website

Apply Now

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