Customer Account Manager (CST/MST Time Zone)

2 weeks, 6 days ago
Full-time
Senior
Customer and Technical Support
Tenna

Tenna

Tenna is the construction technology platform that revolutionizes equipment fleet operations, offering contractors a total equipment management solution to make informed decisions, increase utilization, and enhance productivity.

Construction & Engineering
51-250
Founded 2015

Description

  • Manage a book of business to reduce churn and drive healthy account growth by demonstrating business value.
  • Act as a trusted advisor to assigned customers and ensure their business processes and needs are met by the Tenna platform.
  • Consult regularly with customers to uncover unmet needs and identify new ways the platform can create value.
  • Help customers increase product adoption and move further along the maturity curve.
  • Provide strategic customer support and resolve account issues quickly using diagnostic tools.
  • Build engagement, renewal, and upsell strategies based on customer data and qualitative insights.
  • Proactively manage onboarding for assigned enterprise accounts and ensure onboarding processes are followed.
  • Deliver customer training sessions and educate customers, Sales Personnel, and Business Managers on new features and functionality.
  • Collaborate with Customer Success, Engineering, Sales, Marketing, and Product teams to address issues and share customer feedback.

Requirements

  • Bachelor’s degree strongly preferred, or equivalent experience.
  • 7+ years of experience building customer value through strategic planning and consultative selling.
  • 7+ years of experience in customer success; software customer service experience is strongly preferred.
  • Experience working in construction technology or the construction industry is an absolute plus.
  • Experience with project management software such as MS Project or similar Gantt chart tools.
  • Experience in a technical, production-driven environment.
  • Solid understanding of software development processes and methodologies.
  • Excellent verbal and written communication skills, especially when working with engineers.
  • Familiarity with Salesforce and Help Scout is strongly preferred.
  • Self-motivated, adaptable, highly organized, and process driven, with a strong service orientation and challenger mindset.
  • Must be based in or willing to relocate to the CST/MST time zone and be able to travel to customer locations up to 40%.

Benefits

  • Competitive compensation package.
  • Robust, low-cost benefit packages with coverage beginning on the first date of employment.
  • Paid Time Off and Volunteer Time Off.
  • Dependent Care benefits.
  • 401(k) match.
  • Employee referral bonuses.
  • Opportunities for growth and personal development within a dynamic team.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

AI Customer Success Manager - SMB (Automotive)

Podium 1K-5K Internet Software & Services

Podium is seeking a Regional Customer Success Manager for SMB customers to own post-sales success, drive adoption and retention, and help small businesses achieve value from its AI-powered interaction management platform.

CRM LLM
29 minutes ago

Travel Operations Manager | Remote | Luxury Travel Leadership

Fresh Prints 251-1K Textiles, Apparel & Luxury Goods

Ascend, through Frontier, is hiring a Senior Concierge Manager to lead shift operations and client service for a fast-growing luxury travel company serving high-expectation clients worldwide.

Asana CRM
56 minutes ago

Customer Success Manager

Klaviyo 1K-5K IT Services

Klaviyo is hiring a Customer Success Manager to support about 40 customers using its platform, helping them achieve their goals and grow their businesses through proactive guidance, issue resolution, and account strategy.

CRM Email Marketing Salesforce
1 hour, 8 minutes ago

Senior Customer Success Manager-Industrial Analytics

Seeq 51-250 Chemicals

Seeq is hiring a Customer Success Manager to build strategic customer partnerships, drive adoption and renewals, and help industrial clients realize value from its SaaS analytics platform.

1 hour, 15 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers