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Customer Account Manager (CST/MST Time Zone)

4 months ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
Salesforce
Apply Now
Tenna

Tenna

Tenna is the construction technology platform that revolutionizes equipment fleet operations, offering contractors a total equipment management solution to make informed decisions, increase utilization, and enhance productivity.

Construction & Engineering
51-250
Founded 2015
View All Jobs 16

Description

  • Manage a book of business to reduce churn and drive healthy account growth by demonstrating business value.
  • Act as a trusted advisor to assigned customers and ensure their business processes and needs are met by the Tenna platform.
  • Consult regularly with customers to uncover unmet needs and identify new ways the platform can create value.
  • Help customers increase product adoption and move further along the maturity curve.
  • Provide strategic customer support and resolve account issues quickly using diagnostic tools.
  • Build engagement, renewal, and upsell strategies based on customer data and qualitative insights.
  • Proactively manage onboarding for assigned enterprise accounts and ensure onboarding processes are followed.
  • Deliver customer training sessions and educate customers, Sales Personnel, and Business Managers on new features and functionality.
  • Collaborate with Customer Success, Engineering, Sales, Marketing, and Product teams to address issues and share customer feedback.

Requirements

  • Bachelor’s degree strongly preferred, or equivalent experience.
  • 7+ years of experience building customer value through strategic planning and consultative selling.
  • 7+ years of experience in customer success; software customer service experience is strongly preferred.
  • Experience working in construction technology or the construction industry is an absolute plus.
  • Experience with project management software such as MS Project or similar Gantt chart tools.
  • Experience in a technical, production-driven environment.
  • Solid understanding of software development processes and methodologies.
  • Excellent verbal and written communication skills, especially when working with engineers.
  • Familiarity with Salesforce and Help Scout is strongly preferred.
  • Self-motivated, adaptable, highly organized, and process driven, with a strong service orientation and challenger mindset.
  • Must be based in or willing to relocate to the CST/MST time zone and be able to travel to customer locations up to 40%.

Benefits

  • Competitive compensation package.
  • Robust, low-cost benefit packages with coverage beginning on the first date of employment.
  • Paid Time Off and Volunteer Time Off.
  • Dependent Care benefits.
  • 401(k) match.
  • Employee referral bonuses.
  • Opportunities for growth and personal development within a dynamic team.

Interested in this position?

Apply directly on the company website

Apply Now

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