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Technical Product Support Engineer (Remote): AMER

1 hour, 30 minutes ago
Mexico, Argentina, Brazil
Full-time
Mid Level
Technical Support Engineer
DevOps and Infrastructure
Bash DNS Git GitHub HTTP JavaScript JIRA Linux Metabase Postman Python REST API TLS Wireshark
Apply Now
Telnyx

Telnyx

Telnyx offers telecom APIs for voice, messaging, and fax, providing infrastructure at the edge for easy customer connectivity and application development.

Diversified Telecommunication Services
251-1K
Founded 2009
View All Jobs 4

Description

  • Troubleshoot complex customer issues involving networking, APIs, voice, messaging, IoT, and AI products.
  • Investigate integrations, network behavior, and logs using technical diagnostic tools.
  • Collaborate with customers, vendors, and engineering teams to resolve support cases.
  • Build bots and automate repetitive support workflows and tasks.
  • Document solutions and improve self-service support resources.
  • Develop expertise in VoIP protocols, internal systems, and emerging technologies.
  • Work Monday through Friday, 9 a.m.–6 p.m. on the AMER timezone.

Requirements

  • Background in computer science, IT, networking, or equivalent hands-on experience.
  • Solid understanding of DNS, routing, IP addressing, HTTP, and HTTPS.
  • Experience with REST APIs, webhooks, Postman, or cURL.
  • Proficiency with the Linux terminal, including filesystem navigation, log analysis, and command execution.
  • Strong problem-solving skills and persistence when investigating technical issues.
  • Highly proficient written and verbal English communication skills.
  • Familiarity with Python, Bash, JavaScript, or similar scripting languages preferred.
  • Understanding of AI concepts such as RAG, MCPs, embeddings, and prompt engineering preferred.
  • Experience with n8n, Zapier, Git, GitHub, or similar tools preferred.
  • Familiarity with tools such as Wireshark, sngrep, Zendesk, Slack, Metabase, Graylog, and Jira is useful.

Interested in this position?

Apply directly on the company website

Apply Now

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