Technical Assistance Center Operations Support Analyst

4 hours, 32 minutes ago
Full-time
Junior
Customer and Technical Support
NuvemRx

NuvemRx

NuvemRx is a tech-enabled pharmacy services company focused on empowering community health providers, including Federally Qualified Health Centers and Ryan White Clinics. Founded in 2013 as 340Basics, the company rebranded to Nuvem in 2023 and unified three organizations into a single platform in 2024. Headquartered in Sharon Hill, Pennsylvania, NuvemRx employs between 201 and 500 people and serves hundreds of community health centers across the nation. The company offers a comprehensive suite of solutions tailored to the unique needs of safety-net providers. Their services include 340B pharmacy management and compliance, integrated pharmacy operations, strategic support, and analytics. NuvemRx is dedicated to simplifying pharmacy management, improving patient outcomes, and ensuring the financial sustainability of healthcare services for vulnerable populations. Their approach emphasizes collaboration and expert support, allowing providers to focus on delivering quality care.

hospital & health care
201-500
Founded 2014
$104M raised

Description

  • Manage inbound support requests through phone, email, and Salesforce.
  • Investigate and resolve Tier 1 issues involving PioneerRx, prescription processing, billing, claims adjudication, inventory, and dispensing workflows.
  • Escalate complex issues while maintaining ownership of customer communication.
  • Educate pharmacy users on system functionality and workflow best practices.
  • Document case activity, findings, and resolutions accurately in Salesforce.
  • Identify recurring issues and contribute to knowledge base and process improvements.
  • Collaborate with Technical Support, Operations, Product, and Engineering teams on issue resolution.

Requirements

  • Certified Pharmacy Technician (CPhT).
  • At least 2 years of pharmacy experience in retail, specialty, outpatient, or health system settings.
  • Working knowledge of prescription processing, third-party billing and adjudication, prior authorizations, inventory management, and pharmacy workflows.
  • Experience with pharmacy management software.
  • Strong customer service, communication, analytical, and problem-solving skills.
  • Ability to manage multiple priorities and work independently in a remote environment.
  • Proficiency with Microsoft Office and web-based systems.
  • Hands-on PioneerRx experience is strongly preferred.
  • Experience with pharmacy software support, healthcare technology, Salesforce, or other case management platforms is preferred.
  • Familiarity with 340B operations or pharmacy reimbursement workflows is preferred; candidates must be authorized to work in the United States without visa sponsorship.

Benefits

  • Base salary of $50,000–$70,000, commensurate with experience and qualifications.
  • Remote-first work environment with a work-from-home stipend.
  • Flexible PTO.
  • Medical, dental, and vision insurance.
  • 401(k) with employer match.
  • Life and disability coverage.
  • Employee Assistance Program.

Interested in this position?

Apply directly on the company website

Apply Now

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