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Clinical Applications Support Specialist

1 day, 2 hours ago
United States
Full-time
Junior
Technical Support Engineer
Customer and Technical Support
DNS REST API SQL TCP/IP
Apply Now
Symmetrio

Symmetrio

Symmetrio is a top Staffing and Recruiting company in the Philadelphia region, specializing in recruiting qualified full-time candidates, providing staff augmentation services, and offering advisory services to help clients meet their corporate objecti...

Professional Services
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Description

  • Serve as the primary support contact for healthcare customers using clinical and oncology applications.
  • Troubleshoot application incidents and service requests by gathering information, analyzing clinical workflows, and identifying potential causes.
  • Work with clinicians, hospital IT teams, and clinical application users to resolve issues and provide application guidance and education.
  • Support clinical workflows involving treatment planning, orders, documentation, configuration, and user access.
  • Investigate integration issues involving FHIR, APIs, databases, interfaces, and clinical data workflows.
  • Own customer tickets end to end, communicating status and next steps through resolution.
  • Determine whether issues involve functionality, configuration, integration, or infrastructure, and escalate them to Tier 2 or Tier 3 teams as appropriate.
  • Maintain case documentation and create knowledge base articles, troubleshooting guides, and support materials.
  • Collaborate with Product, Engineering, Clinical Applications, and Implementation teams during onboarding, testing, go-live, and issue resolution.

Requirements

  • 2+ years of experience supporting clinical applications, healthcare software, or healthcare IT systems.
  • Experience working directly with clinicians, healthcare users, hospital IT teams, or clinical application teams.
  • Experience troubleshooting production application issues and supporting Tier 1 or Tier 2 incidents.
  • Strong understanding of clinical workflows and structured troubleshooting methods.
  • Experience with clinical applications or EMR/EHR systems such as Epic, Cerner, Meditech, Varian ARIA, Elekta MOSAIQ, or similar platforms.
  • Oncology, radiation oncology, clinical informatics, EMR/EHR, PACS/RIS, or other clinical application experience preferred.
  • Familiarity with HL7, FHIR, REST APIs, SQL, or healthcare interfaces preferred.
  • Basic understanding of TCP/IP, DNS, VPNs, and firewalls.
  • Strong communication, customer service, documentation, and problem-solving skills.
  • Ability to work independently in a remote environment and coordinate effectively with Tier 2 and Tier 3 technical teams.

Benefits

  • Fully remote position within the United States.
  • Annual salary of $90,000–$105,000, depending on experience and qualifications.
  • Vacation, six holidays, and four floating holidays annually.
  • Medical, dental, vision, basic life, and disability coverage.
  • 401(k) retirement plan.
  • Voluntary programs and work/life support resources.

Interested in this position?

Apply directly on the company website

Apply Now

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