Remote Senior Call Center Representative

3 months, 2 weeks ago
Full-time
Senior
Customer and Technical Support
TechOp Solutions International

TechOp Solutions International

TechOp Solutions International offers specialized consulting services that combine operational and technical expertise to assist various organizations, including government and commercial entities, in preparing for and responding to security threats.

Internet Software & Services
51-250
Founded 2005

Description

  • Answer and track incoming calls in a high-volume call center environment.
  • Review, analyze, and document sensitive information accurately and confidentially.
  • Prepare and submit detailed reports in government systems.
  • Train and onboard new customer service representatives.
  • Conduct database research and open-source research as needed.
  • Route and escalate calls appropriately.
  • Perform additional duties as assigned.
  • Support client operations with a focus on accuracy and compliance.

Requirements

  • 5+ years of experience in a call center.
  • Associate degree, or additional work experience in place of the degree.
  • Proven ability to multitask while communicating and entering data simultaneously.
  • Strong written and verbal communication skills.
  • Proficiency with telephony systems, CRMs, and Microsoft Office Suite.
  • Experience handling sensitive information.
  • Must reside within Norfolk, VA or nearby cities.
  • Ability to work in a fast-paced, high-volume environment.
  • Detail-oriented, adaptable, and committed to service excellence.

Benefits

  • Remote position.
  • Opportunity to work in a role supporting government systems and client operations.
  • Equal Opportunity Employer with nondiscrimination protections across legally protected characteristics.

Interested in this position?

Apply directly on the company website

Apply Now

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