Remote Senior Call Center Representative

4 months, 1 week ago
Full-time
Senior
Customer and Technical Support
TechOp Solutions International

TechOp Solutions International

TechOp Solutions International offers specialized consulting services that combine operational and technical expertise to assist various organizations, including government and commercial entities, in preparing for and responding to security threats.

Internet Software & Services
51-250
Founded 2005

Description

  • Answer and track incoming calls in a high-volume call center environment.
  • Review, analyze, and document sensitive information accurately and confidentially.
  • Prepare and submit detailed reports in government systems.
  • Train and onboard new customer service representatives.
  • Conduct database research and open-source research as needed.
  • Route and escalate calls appropriately.
  • Perform additional duties as assigned.
  • Support client operations with a focus on accuracy and compliance.

Requirements

  • 5+ years of experience in a call center.
  • Associate degree, or additional work experience in place of the degree.
  • Proven ability to multitask while communicating and entering data simultaneously.
  • Strong written and verbal communication skills.
  • Proficiency with telephony systems, CRMs, and Microsoft Office Suite.
  • Experience handling sensitive information.
  • Must reside within Norfolk, VA or nearby cities.
  • Ability to work in a fast-paced, high-volume environment.
  • Detail-oriented, adaptable, and committed to service excellence.

Benefits

  • Remote position.
  • Opportunity to work in a role supporting government systems and client operations.
  • Equal Opportunity Employer with nondiscrimination protections across legally protected characteristics.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

CS Specialist, Service Support Team

Pie Insurance 251-1K Insurance

Pie Insurance is hiring a remote customer success and support coordinator to manage agency onboarding, offboarding, and back-office support for its commercial insurance platform.

CRM Salesforce
4 hours, 54 minutes ago

Customer Support Associate - Japanese Speaker

Oracle 100K+ Internet Software & Services

Fanatics Collectibles is hiring a remote Customer Support Associate to serve collectors in Japan as the main contact for product, policy, and service inquiries.

5 hours, 24 minutes ago

Virtual Patient Coordinator (Mandarin Speaking)

Spring Fertility 251-1K Health Care Providers & Services

Spring Fertility is hiring a full-time remote Virtual Patient Coordinator to serve as the first point of contact for patients and support their registration and consultation journey.

5 hours, 24 minutes ago

Grow Support Specialist

PushPress 51-250 Hotels, Restaurants & Leisure

PushPress is hiring a remote Grow Customer Support Specialist to handle customer support for its fitness-business communication product, focusing on timely issue resolution and customer trust.

CRM
5 hours, 39 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers