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Client Success Coordinator

1 month, 3 weeks ago
United States
Full-time
Junior
Customer Success
Project and Program Management
Agile CRM Salesforce
Apply Now
TechnologyAdvice

TechnologyAdvice

TechnologyAdvice provides expert reviews, insights, and guidance on B2B software, helping buyers make informed technology decisions while connecting vendors with their target audience to enhance their customer base.

Media
251-1K
Founded 2013
View All Jobs 16

Description

  • Manage day-to-day communication with clients and build strong, responsive partnerships.
  • Own a portfolio of accounts and take responsibility for account health and client satisfaction.
  • Set up, monitor, and optimize client programs in Salesforce.
  • Troubleshoot program or system issues as they arise and keep account information accurate.
  • Analyze campaign performance and client feedback to produce actionable recommendations.
  • Lead client onboarding and present Campaign Reviews with business-level insights.
  • Collaborate with sales, operations, and technology teams to refine processes and solve problems.
  • Anticipate client needs, identify risks early, and address issues before they escalate.
  • Act as the connector between clients and internal teams to align priorities and deliverables.

Requirements

  • Must be currently authorized to work in the United States at hire in an employer-approved U.S. state and maintain work authorization throughout employment; no visa sponsorship is provided.
  • Strong communication skills across email, Slack, and Zoom.
  • Proficiency in Google Sheets or Excel for managing data, building reports, and checking accuracy.
  • Ability to manage multiple accounts while giving each client personal attention.
  • Comfort with Salesforce or similar CRM systems and a commitment to keeping data accurate and current.
  • Interest in B2B demand generation campaigns and campaign performance analysis.
  • Detail-oriented approach with a sharp eye for quality and accuracy.
  • Proactive problem-solving mindset and willingness to suggest improvements.
  • Ability to thrive in a fast-paced, agile environment and pivot strategies as needed.
  • Pre-employment screening is required.

Benefits

  • Annual salary range of $50,000 to $59,000 USD.
  • Flexible PTO.
  • Remote-first culture with the ability to work from home.
  • Medical, dental, and vision coverage for you and your family.
  • Life, AD&D, short-term disability, and long-term disability insurance.
  • 401(k) with company match.
  • Paid parental leave.
  • Wellness perks including Headspace access and monthly fitness reimbursements.
  • Career growth support through mentorship programs and leadership academies.
  • Flex Fridays with a full or half day off on Fridays.
  • Book reimbursement for up to 12 books per year.
  • Pet insurance.
  • Speaker series bonus and milestone travel-style bucket list benefit after 3 years.

Interested in this position?

Apply directly on the company website

Apply Now

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