Customer Experience (CX) Human Resources & Talent Acquisition Professionals

1 hour, 51 minutes ago
Full-time
Senior
Customer and Technical Support
TDS Global Solutions

TDS Global Solutions

TDS Global Solutions (formerly TeleDevelopment Services Inc.) is a top human capital solutions provider offering executive recruitment, talent assessments, outsource vendor selection, management & consulting services. With 30 years of experience, TDS a...

Professional Services
51-250
Founded 1991

Description

  • Review candidate backgrounds against current and upcoming client engagements.
  • Support confidential recruiting and hiring searches for HR and talent acquisition roles.
  • Participate in introductory conversations to discuss experience, achievements, and career interests.
  • Maintain candidate profiles for future opportunities as new roles become available.
  • Match professionals to roles based on experience, culture fit, geography, leadership level, and compensation expectations.
  • Connect qualified candidates with client opportunities and discuss roles in greater detail.
  • Build long-term relationships with HR professionals across the customer experience outsourcing industry.

Requirements

  • Recent Human Resources or Talent Acquisition experience working directly for a Customer Experience (CX), Contact Center, or Business Process Outsourcing (BPO) organization.
  • Experience supporting one or more HR disciplines, including Talent Acquisition, Human Resources, HR Business Partnership, Employee Relations, Learning & Development, Organizational Development, Workforce Planning, or People Operations.
  • Demonstrated success supporting high-volume recruiting, operational scaling, rapid growth, or multi-site workforce environments.
  • Strong knowledge of full-cycle recruiting, employee lifecycle processes, and HR best practices.
  • Experience partnering with business leaders on hiring strategies, workforce planning, employee engagement, and organizational growth.
  • Excellent communication, relationship-building, and stakeholder management skills.
  • Ability to manage multiple priorities while delivering strong candidate and employee experiences.
  • Proficiency with Applicant Tracking Systems (ATS), HRIS platforms, and recruiting technologies.
  • Experience supporting customer care, contact center operations, technical support, customer service, customer success, back office operations, digital customer experience, trust & safety, AI operations, shared services, or global delivery organizations is highly valued.
  • Authorized to work in the United States.

Interested in this position?

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