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Customer Experience (CX) Customer Success & Support Professionals

3 hours, 47 minutes ago
United States
Full-time
Lead
Customer Success Manager
Customer and Technical Support
CRM Microsoft Dynamics 365 Salesforce
Apply Now
TDS Global Solutions

TDS Global Solutions

TDS Global Solutions (formerly TeleDevelopment Services Inc.) is a top human capital solutions provider offering executive recruitment, talent assessments, outsource vendor selection, management & consulting services. With 30 years of experience, TDS a...

Professional Services
51-250
Founded 1991
View All Jobs 12

Description

  • Review candidate backgrounds against active and upcoming client engagements in customer experience outsourcing.
  • Support client searches across customer success, customer support, account management, client services, and service delivery roles.
  • Build long-term relationships with experienced professionals for current and future opportunities.
  • Proactively match candidates to roles based on experience, culture fit, geography, leadership level, and compensation expectations.
  • Conduct introductory conversations with qualified candidates to discuss background, achievements, and career interests.
  • Retain candidate profiles for consideration as new opportunities become available.
  • Contact candidates when a role aligns with their experience and goals.
  • Recruit for a wide range of customer experience leadership and executive positions.

Requirements

  • Recent experience in Customer Success, Customer Support, Client Services, Account Management, or Service Delivery within a CX, Contact Center, or BPO organization is required.
  • Experience managing customer relationships, customer support operations, service delivery, or client success initiatives.
  • Strong understanding of customer experience principles, operational performance, and customer satisfaction metrics.
  • Excellent communication, relationship management, and problem-solving skills.
  • Experience collaborating with cross-functional teams to improve customer outcomes and business performance.
  • Authorized to work in the United States.
  • Experience supporting enterprise or global Customer Experience organizations is preferred.
  • Experience leading customer-facing teams in multi-site or global delivery environments is preferred.
  • Experience with customer experience platforms, CRM systems, or contact center technologies is preferred.
  • Experience supporting digital customer experience, AI-enabled customer support, or automation initiatives is preferred.
  • Experience presenting business reviews, performance metrics, or strategic recommendations to executive leadership is preferred.

Interested in this position?

Apply directly on the company website

Apply Now

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