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Senior Client Success Manager

1 day, 3 hours ago
United States
Full-time
Lead
Customer Success Manager
Customer and Technical Support
Apply Now
LEAP Legal Software

LEAP Legal Software

LEAP Legal Software is a global legal tech company that develops productivity solutions for law firms worldwide. They offer a suite of products, including their flagship cloud-based legal practice management software, LEAP, which provides productivity-...

Internet Software & Services
251-1K
Founded 1992
View All Jobs 2

Description

  • Serve as the primary point of contact for strategic assigned firms and maintain strong relationships with key client stakeholders.
  • Drive early adoption and long-term client success through proactive outreach, regular check-ins, and success planning.
  • Facilitate recurring business reviews and success check-ins to identify opportunities for increased usage, integrations, and process automation.
  • Collaborate with Product, Support, and Training teams to resolve client issues and improve the overall client experience.
  • Provide guidance on best practices for billing, reporting, accounting integrations, and document automation workflows.
  • Identify and pursue expansion and upsell opportunities based on client needs and usage patterns.
  • Lead and mentor a small team of Client Success Managers through coaching, development, and performance feedback.
  • Contribute to the improvement of Client Success programs, playbooks, and resources to support scalable engagement across the portfolio.

Requirements

  • Previous people leadership experience or demonstrated ability to coach and mentor peers or junior team members.
  • Strong relationship-building and communication skills with the ability to navigate complex client environments and influence outcomes.
  • Experience with conflict management and resolution to prevent early churn or client escalations.
  • Knowledge of accounting and billing processes, including QuickBooks Online, bank reconciliation, LEDES billing, and trust accounting best practices.
  • Knowledge of integrations and the ability to upsell opportunities.
  • Experience with LEAP reporting.
  • Exceptional oral and written communication skills and the ability to deliver a high level of client interaction.
  • Ability to think quickly on your feet and thrive in fast-paced environments.

Benefits

  • Medical, dental, and vision plans available.
  • Fully remote work.
  • 401(k) with company matching program.
  • Virtual staff events.
  • Employee Assistance Plans.
  • Flexible annual leave.
  • Company shares opportunity.
  • Salary range of $90k-$110k dependent on experience.

Interested in this position?

Apply directly on the company website

Apply Now

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