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Associate Client Success Manager (East Region)

2 hours, 19 minutes ago
United States
Full-time
Junior
Customer Success Manager
Customer and Technical Support
CRM Salesforce
Apply Now
Panorama Education

Panorama Education

Panorama Education is a data analytics company that supports student success by helping educators act on data to improve outcomes in social emotional learning, school climate, family engagement, and more. They provide actionable insights for the whole ...

Diversified Consumer Services
251-1K
Founded 2012
$32M raised
View All Jobs 13

Description

  • Serve as the primary point of contact for a portfolio of approximately 100 district partners and maintain consistent, value-oriented engagement.
  • Support account renewals by tracking contract timelines, managing documentation, and identifying risks early.
  • Build trust with district contacts through responsive communication and ongoing relationship management.
  • Lead districts through Panorama’s survey process, including setup, launch, and results review.
  • Help new clients onboard smoothly and understand how Panorama’s tools align with their goals.
  • Track key milestones and send proactive reminders and resources to keep implementations on schedule.
  • Maintain accurate client records and activity in internal systems such as Salesforce, Gainsight, and project trackers.
  • Support product adoption by sharing best practices, templates, and documentation.
  • Gather and relay client feedback to internal teams to improve the customer experience.
  • Collaborate with Account Management, Teaching & Learning, Support, Sales Account Executives, and senior teammates to support accounts and expansion opportunities.

Requirements

  • 1–2 years of experience in customer success or account management.
  • Demonstrated track record of renewing accounts, negotiating contracts, upselling accounts, and building client relationships.
  • Strong organizational skills and attention to detail, with the ability to manage multiple priorities independently.
  • Excellent written and verbal communication skills, including the ability to simplify complex information for clients.
  • Consistent use of processes and CRM systems to support forecasting accuracy and accountability.
  • Ability to prioritize competing client requests, renewals, project deadlines, and internal work streams.
  • Experience addressing client objections to renewal and reinforcing value through solutions.
  • Comfort with Google Suite; exposure to CRM systems such as Salesforce and Gainsight is a plus.
  • Strong interest in K-12 education technology and using data to improve student outcomes, especially equity and access.
  • Must be located in the Eastern Time Zone.

Benefits

  • Salary range of $55,250 to $81,250 USD.
  • Annual bonuses or commission awards.
  • Equity awards.
  • Region-specific health and welfare benefits.

Interested in this position?

Apply directly on the company website

Apply Now

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