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Enterprise Account Manager

2 hours, 1 minute ago
United States
Full-time
Senior
Account Manager
Customer and Technical Support
Confluence JIRA Salesforce Tableau
Apply Now
TCP Software

TCP Software

TCP Software provides workforce management solutions for over 35 years, offering automated timekeeping, leave management, and employee scheduling services to improve operational efficiency.

Professional Services
251-1K
Founded 1988
View All Jobs 16

Description

  • Expand and grow revenue within existing enterprise accounts through upsell and cross-sell opportunities.
  • Drive customer adoption and monitor churn risk to improve retention and account health.
  • Prioritize accounts based on value, health, growth potential, strategic importance, and renewal timing.
  • Align customer business goals with TCP capabilities and apply industry best practices to support strategic growth.
  • Serve as a trusted advisor to enterprise clients and manage relationships across stakeholders from C-level down.
  • Partner with customer success and renewals teams to reduce churn, maximize product adoption, and improve NPS.
  • Provide customer feedback and market insights to inform product roadmap, marketing collateral, upsell, and renewal strategies.
  • Identify new opportunities and coordinate with internal business units to close deals and remove barriers to adoption.
  • Effectively network within accounts and manage customer expectations to support successful execution.
  • Travel as needed, up to 25%.

Requirements

  • Bachelor’s degree in a related field required.
  • 5+ years of quota-carrying sales experience in a B2B SaaS environment.
  • Proven experience working with global teams.
  • Strong working knowledge of Salesforce.com, Tableau, Jira, Confluence, and O365.
  • Executive-level communication and interpersonal skills.
  • Ability to navigate and mediate conflict while fostering honest dialogue.
  • Ability to prioritize and perform effectively under pressure.
  • Strong knowledge of business processes, mobile business applications, and automation.
  • Experience leading and facilitating virtual meetings and workshops.
  • Analytical mindset with the ability to use metrics and analytical tools to evaluate and optimize sales pipeline and business development efforts.
  • Enthusiasm and creativity as a leader.
  • Ability to travel up to 25%.
  • Ability to sit for prolonged periods and work on a computer.
  • Ability to lift up to 15 pounds at times.
  • Visa sponsorship is not available for this role.

Benefits

  • Competitive salary based on experience.
  • 20 days of PTO plus 13 companywide holidays.
  • 8 hours of volunteer time to support community impact.
  • Comprehensive health, dental, vision, and 401(k) benefits.
  • Employee choice benefit.

Interested in this position?

Apply directly on the company website

Apply Now

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