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Associate Solutions Engineer - Commercial

6 hours, 3 minutes ago
United States
Full-time
Entry Level
Solutions Engineer
Customer and Technical Support
Salesforce
Apply Now
Talkdesk

Talkdesk

Talkdesk is a next-generation cloud contact center software that enables businesses to deliver personalized customer service efficiently and effectively.

IT Services
1K-5K
Founded 2011
$498M raised
View All Jobs

Description

  • Partner with Solutions Engineers and Account Executives to support customer discovery, product demonstrations, and technical sales activities.
  • Learn customer business challenges, contact center operations, technical environments, and transformation goals.
  • Prepare and deliver product demonstrations that show how Talkdesk can solve customer problems and drive measurable outcomes.
  • Create customer demos, customer-specific use cases, presentations, follow-up materials, and technical documentation.
  • Document customer requirements, business objectives, technical considerations, integration needs, risks, and next steps throughout the sales cycle.
  • Develop foundational knowledge of Talkdesk’s AI platform, cloud contact center technology, workflows, reporting, integrations, workforce engagement, and automation.
  • Collaborate with cross-functional teams including Product, Sales, Customer Success, AI Solutions Engineering, Value Advisory, Enterprise Architecture, Partner Engineering, Proposal Management, and Demo Engineering.
  • Participate in customer meetings, discovery sessions, demos, AI workshops, internal deal reviews, enablement sessions, and team learning activities.
  • Explain technical concepts in a clear, simple, and business-oriented way.
  • Support competitive positioning, internal enablement, reusable content, knowledge sharing, and team best practices.

Requirements

  • Bachelor’s degree in a technical, business, data, communications, or related field, or equivalent practical experience.
  • AI experience is strongly preferred.
  • Strong interest in technology, customer experience, SaaS, artificial intelligence, cloud software, contact center solutions, or digital transformation.
  • Excellent communication, listening, and interpersonal skills.
  • Ability to explain ideas clearly and adapt communication style for different audiences.
  • Strong presentation skills or a desire to develop into a confident presenter.
  • High curiosity, coachability, initiative, and willingness to learn.
  • Strong problem-solving skills and the ability to connect customer needs to potential solutions.
  • Ability to work effectively in a fast-paced, collaborative environment.
  • Strong organizational skills, attention to detail, and ability to manage multiple priorities.
  • Professionalism, accountability, and responsiveness with internal and external stakeholders.
  • Comfort with technology platforms, software applications, data-driven tools, and AI-enabled solutions.
  • Internship, academic project, or early professional experience in AI development, sales engineering, consulting, customer success, technical support, product, implementation, software, or SaaS is preferred.
  • Exposure to customer service, contact centers, CRM systems, business intelligence, workforce engagement management, automation, or AI-powered applications is preferred.
  • Experience presenting to groups, facilitating discussions, or explaining technical concepts to non-technical audiences is preferred.
  • Familiarity with Salesforce, Zendesk, ServiceNow, Amazon Connect, Genesys, NICE, Five9, or similar customer experience/contact center platforms is a plus.
  • Interest in developing expertise in AI, Agentic AI, automation, integrations, analytics, enterprise architecture, and customer experience transformation.
  • Willingness to travel to customer meetings, internal events, and team sessions as needed.

Benefits

  • Pay range of $124,000 to $164,000 OTE.
  • Eligibility for long-term incentives in the form of equity and short-term incentives such as bonus or commission.
  • Medical, dental, vision, life, and disability insurance, plus an Employee Assistance Program (EAP).
  • 401(k) retirement plan.
  • Uncapped paid time off, subject to manager approval and business needs.
  • 14 paid holidays each year.
  • Uncapped paid sick leave, subject to manager approval and business needs.

Interested in this position?

Apply directly on the company website

Apply Now

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